by Skilled Contributor
Skilled Contributor

Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Just had this on Google Play Movie, but only allows you to redeem 1 title, anyone else with a pixel had this and only been able to do one title

50 REPLIES 50
by Edwin_83 Investigator
Investigator

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Yes, I had the same.

by
EE Community Support Team

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Hi @mirdragon and @Edwin_83,

 

Have you checked the terms and conditions of the offer?

 

Perhaps you can only choose one of the ten films?

 

Thanks

 

James

by Kjtaylor13 Contributor
Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Hi,

 

The offer clearly states you get all 10 films. But only lets you redeem 1

 

https://goo.gl/photos/qQiaHRPNZRcE7d5i8

 

See screenshot.

 

Thanks

 

Kevin

by
EE Community Support Team

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Thanks for clarifying @Kjtaylor13

 

@mirdragon @Edwin_83

 

Please get in touch with the Google Play Help Centre to report this issue.

 

James

by Skilled Contributor
Skilled Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

this is the screenshot i took when go into rewards itself

 

bafta reward

 

I have called Google and they are looking into it, just wish took a picture of the 10 titles you could pick, i just clicked on the first one and got that

by
EE Community Support Team

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Thanks @mirdragon, I've also reported this issue at our end.

 

Please keep us updated with any information you get back from Google.

 

James

by Kjtaylor13 Contributor
Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Hi,

 

The movies are in these screenshots

 

Screenshots

 

Still waiting on response from Google.

 

Thanks

 

Kevin

by Skilled Contributor
Skilled Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Cheers for that, hope don't mind I've forwarded them onto google as got a case number for this

 

I've also given them the link to this thread

 

 

by Kjtaylor13 Contributor
Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Sure no problem.

 

I spoke to them via support on my pixel yesterday. They weren't able to help but have passed it up the chain.

 

Just awaiting an update.

 

I'm sure been us we'll get a solution from them.

 

 

Cheers

 

Kevin

by Kjtaylor13 Contributor
Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Hi

 

Just spoke to Google again. No update yet. But they say they need to talk with EE

 

Let's hope we get a resolution soon.

 

Kevin

by
EE Community Support Team

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Thanks for the update @Kjtaylor13

 

As soon as we know anything our end, we will let you know.

 

Thank you

 

Richard

 

🙂

by Skilled Contributor
Skilled Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

just received email from Google with an update providing me with a link to redeem the code to get the 10 movies, but it says already been redeemed

by
EE Community Support Team

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Thanks for the update @mirdragon

 

Have you let Google support know that the new link didn't work?

 

James

by Skilled Contributor
Skilled Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

hi, yes I've sent them a reply with a screenshot showing it doesn't work

 

will try ringing them tonight when get home

 

by
EE Community Support Team

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

by Skilled Contributor
Skilled Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

well been on the phone to google for over 25 minutes and the consultant speaking to was absolutly useless. I had told them about 20 times the link sent does not work and they keep saying try it again.

 

At one stage they even  tried saying that because it reported it had been redeemed there was nothing that could be done.

 

Just sent them another email on this, so lets hope get some better information back

 

 

by
EE Employee

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Good Evening @mirdragon

 

I'll chase this up for you tomorrow to see if we have any updates from our side.

 

Thanks - Karen. Smiley Happy

by Skilled Contributor
Skilled Contributor

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

hi,

 

had another reply and just going round in circles with google at the moment. sent me another email with the exact same code to redeem which doesnt work

 

I have been informed by our specialists that you can use the link provided below to redeem your 10 movies, just simply click on the link and redeem your movies to watch and enjoy them

 

Can I ask you to try and redeem your own original code using this link:  

as anyone else had an update from google on this

by
EE Community Support Team

Re: Enjoy 10 BAFTA winning titles courtesy of EE and Pixel

Good morning @mirdragon

 

@Karen_C has picked up the baton on this one and we are trying to get some further information to support you.

 

We will be back with you as soon as we can.

 

Thank you for your patience.

 

Richard

 

🙂

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