by Shannonh107 Investigator
Investigator

Ee updated app

Hi there I got the eek app on my Samsung  tablet and before it was updated the weekend app worked on my Samsung Galaxy tab a and now it's been updated  it's tell me your device isn't compatible  with  this version  what I am more annoying  about that before the ee app was working n my tablet  the only one I have my app on so I like it if you could fix it or let me know plz thanks 

11 REPLIES 11
by Grand Master
Grand Master

Re: Ee updated app

Hi,  

 

Does your tablet have a sim? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Shannonh107 Investigator
Investigator

Re: Ee updated app

Yes it dose



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Ee updated app

Hi @Shannonh107

 

Does the Tablet have the latest software update on it?

 

Have you tried deleting and re-installing the APP?

 

Thanks

 

Richard

 

🙂

by Shannonh107 Investigator
Investigator

Re: Ee updated app

HI 

 

I have installed it  and then put the app back on my tablet and it's saying 

 

This version of the app will stop working soon get our shiny need app now so I click on it  and it says 

 

Your device isn't compatible  with this version  so I can't use it on my Samsung Galaxy tab  a it's the only think I pit my app on witch nt happy about coz it was work the other time u update the app 😕

 

 

 

by
EE Community Support Team

Re: Ee updated app

I will try and look into this further for you @Shannonh107

 

I will come back to you as soon as possible,

 

Richard

 

🙂

by Shannonh107 Investigator
Investigator

Re: Ee updated app

Thanks you xx



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Ee updated app

Hi @Shannonh107

 

Just to let you know I am still on the case with this.

 

I will give you an answer as soon as I can.

 

Thanks

 

Richard

 

🙂

by Shannonh107 Investigator
Investigator

Re: Ee updated app

Hi I am just wondering  did u sort it out plz 

by
EE Community Support Team

Re: Ee updated app

Hi @Shannonh107

 

As soon as I have the answer, I will come back to you

 

I haven't forgotten about you I promise 

 

🙂

by Shannonh107 Investigator
Investigator

Re: Ee updated app

Hi did you ever get the problem  sorted out I had plz 

by
EE Community Support Team

Re: Ee updated app

Hi @Shannoh107

 

Honestly, I haven't forgotten about this for you and I'm trying to get some information.

 

I will be back to you as soon as possible

 

Richard

 

🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.