by PJ17 Investigator
Investigator

Re: EMUI 10 what is EE's excuse

I've sent an email to EEs chief exec. See what that brings. I'm unlocked so when the SIM arrives I'll give it a go. 
My last update was October, I've had one or two for the watch since! 

Sent from my Huawei phone
by TrevoMcClelland Contributor
Contributor

Re: EMUI 10 what is EE's excuse

@PJ17 what SIM did you buy I know Vodafone works as it worked for me imI on mate 20x 5G 

by PJ17 Investigator
Investigator

Re: EMUI 10 what is EE's excuse

I've got a Vodaphone one on the way. Arrives by the weekend or before. It was 29p reduced to 3p so I lashed out. I'll let everyone know how it turns out. 

Sent from my Huawei phone
Highlighted
by Dave6018 Contributor
Contributor

Re: EMUI 10 what is EE's excuse

Well I have a response from the executives office and they have asked me to contact them, will keep you all updated, or if you want any questions asked let me know 

by TrevoMcClelland Contributor
Contributor

Re: EMUI 10 what is EE's excuse

@PJ17 it should work mine did here's a screenshot mate

 

https://imgur.com/a/cItZ0h1

by wooooson Contributor
Contributor

Re: EMUI 10 what is EE's excuse

Huawei are showing a preview of emui 11..

Come on let's not rub our noses in it! 

by PJ17 Investigator
Investigator

Re: EMUI 10 what is EE's excuse

Update, Vodaphone SIM arrived this morning having spent all of three pence for it. 

SIMs swapped and the first thing that happened was an Emui 9 update. Then the Emui 10 update downloaded.

I'm now running 10.0.0.180

All seems well. I'll keep you all in touch! 

by Polaris Contributor
Contributor

Re: EMUI 10 what is EE's excuse

@PJ17 

 

Did you bought unlocked phone, or you asked EE for unlock?

by TrevoMcClelland Contributor
Contributor

Re: EMUI 10 what is EE's excuse

@PJ17  told you it would work mate happy you got it working

by PJ17 Investigator
Investigator

Re: EMUI 10 what is EE's excuse

I do not have a locked phone.

I tend to keep them a while so I'm just SIM only with EE. 

All worked well, thanks for everyone's input on this. 

by Pete24 Investigator
Investigator

Re: EMUI 10 what is EE's excuse

I tried to use a Vodafone sim, waited about 20 mins and it did not give me the update. Am I doing something wrong? 

by TrevoMcClelland Contributor
Contributor

Re: EMUI 10 what is EE's excuse

What phone do you have @Pete24 

by Pete24 Investigator
Investigator

Re: EMUI 10 what is EE's excuse

Huawei Mate 20 Pro
by TrevoMcClelland Contributor
Contributor

Re: EMUI 10 what is EE's excuse

It should work what way are you looking for the update you need to do it through the HiCare app which is called support now that's how I got it it doesn't work through the system update for some reason @Pete24 

by Pete24 Investigator
Investigator

Re: EMUI 10 what is EE's excuse

Hmm that's odd, I'll try again later. I have the Huawei Support app, is that not the same thing? When I click update on that it takes me straight to the update in settings and says their is no update? 

by willi-wonti
New Member

Re: EMUI 10 what is EE's excuse

It works!! Putting another networks SIM into my wifes P30 immediately allowed Software Update.

We both bought P30s from Ebay and are using them on EE. Mine was used (about 6 months old) and had been used on GiffGaff. When I swithed it on and connected to wifi it immediately said an update was available (9.1.0.260). I accepted it and straight away after updating it said 10 was available so I accepted that too. It was only a day or so later when I was swapping my SIM from my old phone that I realized there was the old Giffgaff Sim still in the P30. Anyway, I decided to try the Giffgaff sim in my wifes p30 and it worked a treat even though it was actually a Tesco mobile phone. I guess any other Sim but EE will activate the update. Come on EE get a grip!!

Hope this helps

 

 

 

 

by Pete24 Investigator
Investigator

Re: EMUI 10 what is EE's excuse

Yeah still not working, says there is no update on my phone
by Dave6018 Contributor
Contributor

Re: EMUI 10 what is EE's excuse

Android 10 is not on the horizon,  I would speak to the complaints team , they was upfront and honest and I respect that and they sorted me out. 

by Brad93 Investigator
Investigator

Re: EMUI 10 what is EE's excuse

Quick update. Picked up a 3 sim card today and popped it in. 2 mins after turning it back on I received the emui 9 November security patch. After that had installed a few mins later again I was offered android 10 update, I'm now on android 10. EE needs to get their act together. 

by Swirlpoool
Explorer

Re: EMUI 10 what is EE's excuse

How exactly did they compensate you Dave6018? 

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