by LilKitty_XoXo Investigator
Investigator

EE tv app keeps stopping after 2 or 3 mins of use.

Hi.

Last month I was using my 'EE TV' app normally when suddenly I realised it kept freezing and not responding on my galaxy s6 smartphone. It has continued all the way through December and now into January. The app seemed a good way to use our remote (mine started rattling then it wouldn't work) My app was just starting up then coming up with a pop-up saying "EE TV has stopped" we know that it was down last week and we clearly need a new remote and we are getting one next week. This isn't much of an issue I just wanted to see if anyone else had the same issue so that I could help my mum about it.

Any response would be highly appreciated.

7 REPLIES 7
by
EE Community Support Team

Re: EE tv app keeps stopping after 2 or 3 mins of use.

Hi @LilKitty_XoXo

 

Welcome to the community.

 

When faced with errors like these, we recommend rebooting the EE TV box and closing and re-loading the app on your phone.

 

I'm happy to see that your replacement remote is on the way and hopefully everything is working going forward. 🙂

 

Chris

by LilKitty_XoXo Investigator
Investigator

Re: EE tv app keeps stopping after 2 or 3 mins of use.

I just tried it... It doesn't work and my phone isn't compatible with the
app. It just threw my mum's s6 off the application 'EE TV' there's no way
to control my TV now... It turns out we forgot to order the remote!

Regards
Kitty
Highlighted
by
EE Community Support Team

Re: EE tv app keeps stopping after 2 or 3 mins of use.

Hi @LilKitty_XoXo,

 

Please get in touch with customer services so we can get a a replacement remote sent out for you.

 

Has your mum tried deleting the app and reinstalling it?

 

Thanks

 

James

by LilKitty_XoXo Investigator
Investigator

Re: EE tv app keeps stopping after 2 or 3 mins of use.

Yes, doesn't seem to be working 😕
by
EE Community Support Team

Re: EE tv app keeps stopping after 2 or 3 mins of use.

Good Evening @LilKitty_XoXo

 

Thanks for coming back to us.

 

Have you spoken to our customer service team?

 

I would suggest giving them a call so they can help you further with this.

 

Thanks, Leanne.

by LilKitty_XoXo Investigator
Investigator

Re: EE tv app keeps stopping after 2 or 3 mins of use.

Hi
I looked far into the settings and realised.... The peel smart remote which
was installed stopped it from running properly! Problem solved! Thanks for
all of everyone's help,
I will return if the issue comes back... It may just be temporary.
by
EE Community Support Team

Re: EE tv app keeps stopping after 2 or 3 mins of use.

Great news @LilKitty_XoXo

 

Fingers crossed this is all sorted for you.

 

Have a lovely evening 🙂

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