Highlighted
by Smokeysco Investigator
Investigator

EE esim in pixel 4xl number showing all 0's

New phone new EE eSim, seamless scan in all up and running, except my EE number shows up as all 0's, correct number shows on the phone you are calling. 

 

I have seen a few posts on the Apple forum about this, anyone got a fix for it?

Or do I just carry on with it the way it is, the phone has worked for 6 days with no problems.

 

Any ideas/feedback will be appreciated.

1 SOLUTION

Accepted Solutions
by Smokeysco Investigator
Investigator
Solution

Re: EE esim in pixel 4xl number showing all 0's

Hi @Katie_B , just off the phone with very helpful tech support, consensus is; as the phone is working correctly we will leave as is, which I am happy with.

 

Thanks for your response,

 

Smokeysco 

View solution in original post

6 REPLIES 6
by
EE Community Support Team

Re: EE esim in pixel 4xl number showing all 0's

Good Morning @Smokeysco

 

Thanks for coming to the community. 

 

I have seen another post here within the community which has advised switching your handset off and on, have you been able to do this?

 

Speak shortly, 

 

Katie 🙂

 

 

 

 

by Smokeysco Investigator
Investigator

Re: EE esim in pixel 4xl number showing all 0's

Morning @Katie_B, yes I have switched my phone off and done restarts a good number of times over the past few days.

 

I had the same problem with an Apple device in the past, it sorted itself out within 48 hours, I was hoping this Android would do the same.

 

Thank you for your reply.

by
EE Community Support Team

Re: EE esim in pixel 4xl number showing all 0's

Thanks for confirming this @Smokeysco

 

I would recommend giving us a call and speaking with our technical care team. 

 

Please keep me posted with your progress, 

 

Katie 🙂

by Smokeysco Investigator
Investigator

Re: EE esim in pixel 4xl number showing all 0's

Will do @Katie_B , 

 

Smokeysco

by Smokeysco Investigator
Investigator
Solution

Re: EE esim in pixel 4xl number showing all 0's

Hi @Katie_B , just off the phone with very helpful tech support, consensus is; as the phone is working correctly we will leave as is, which I am happy with.

 

Thanks for your response,

 

Smokeysco 

View solution in original post

by
EE Community Support Team

Re: EE esim in pixel 4xl number showing all 0's

Hi @Smokeysco

 

Thanks so much for keeping me updated, I hope to see you around the community in the future.

 

Have a great day, 

 

Katie 🙂

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