by Charles0155 Contributor
Contributor

EE Jay tablet types 2 letters at once especially the letters l p m and k

EE Jay tablet types 2 letters at once especially the letters l p m and k. I have tried factory restore but nothing has changed and contract end next march which means I can't use it for now..... please help

7 REPLIES 7
by Grand Master
Grand Master

Re: EE Jay tablet types 2 letters at once especially the letters l p m and k

Hi, 

 

Download another keyboard from the Play store and try that. If that doesn't work then you will need to go into EE or call CS about sending the tablet in for repair.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: EE Jay tablet types 2 letters at once especially the letters l p m and k

Hello there @Charles0155

 

Thanks for coming to the community.

 

I would give us a call so we can look into this for you or you can do this online with our device diagnostic.

 

Thanks, Leanne 🙂

 

by Charles0155 Contributor
Contributor

Re: EE Jay tablet types 2 letters at once especially the letters l p m and k

 Thanks for the help

by
EE Community Support Team

Re: EE Jay tablet types 2 letters at once especially the letters l p m and k

No problem at all @Charles0155

 

Hope you got this sorted 🙂

by Charles0155 Contributor
Contributor

Re: EE Jay tablet types 2 letters at once especially the letters l p m and k

Yes it is sorted

by
EE Community Support Team

Re: EE Jay tablet types 2 letters at once especially the letters l p m and k

Great thanks @Charles0155

 

Thanks for letting us know.

by Charles0155 Contributor
Contributor

Re: EE Jay tablet types 2 letters at once especially the letters l p m and k

Yes it was sorted thanks....the only issue remaining is that it keeps going to home screen minimising whatever window is open and it is very annoying

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