by tosh74 Investigator
Investigator

EE Hawk. My ear activates the touchscreen when making calls

Any help or advice here? Whenever I use the phone to make or recieve a call my ear activates the touch screen and switches off data/wifi etc. Is there a firmware update to address this?

7 REPLIES 7
by
EE Employee

Re: EE Hawk. My ear activates the touchscreen when making calls

Hi @tosh74 and welcome to the community.

 

This sounds very strange indeed as the proximity sensor should be stopping that.

 

Do you use a case on the phone?

 

Many thanks,

 

Lee

 

 

 

 

by Ace Contributor
Ace Contributor

Re: EE Hawk. My ear activates the touchscreen when making calls

If you are on a call and run your finger over the top bezel, does the screen go off? You should be able to cover the proximity sensor and the screen will go off. If not, might have to try a factory reset (backup your data first) or it could be a faulty device.

 

by Expert Contributor
Expert Contributor

Re: EE Hawk. My ear activates the touchscreen when making calls


@chistery wrote:

If you are on a call and run your finger over the top bezel, does the screen go off? You should be able to cover the proximity sensor and the screen will go off. If not, might have to try a factory reset (backup your data first) or it could be a faulty device.

 


Also worth checking that your not using a case or screen protector that interferes with the proximity sensor.

by tosh74 Investigator
Investigator

Re: EE Hawk. My ear activates the touchscreen when making calls

thanks for the advice I will check your suggestion out. No case or screen protector in use

by
EE Employee

Re: EE Hawk. My ear activates the touchscreen when making calls

Let us know how you get on @tosh74

 

Many thanks,

 

Lee

by tosh74 Investigator
Investigator

Re: EE Hawk. My ear activates the touchscreen when making calls

I checked for a system update an applied the one from May 2018. After the phone rebooted the proximity sensor worked as expected.

 

Thank you all for you assistance and support

by
EE Employee

Re: EE Hawk. My ear activates the touchscreen when making calls

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