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by Prakash26 Valued Contributor
Valued Contributor

Did anyone get a text saying order on track for the ceramic s10plus

I just got a text saying my preorder of the Samsung galaxy s10 plus is on track but when I checked my tracking details it’s still on the same stage as before what is text for to make us more mad

23 REPLIES 23
by Ki3ron Investigator
Investigator

Re: Did anyone get a text saying order on track for the ceramic s10plus

I got the same but it still doesn't give me any idea as to when I'll receive my phone 

by Prakash26 Valued Contributor
Valued Contributor

Did anyone get a text saying order on track for the ceramic s10plus

I just got a text saying my preorder of the Samsung galaxy s10 plus is on track but when I checked my tracking details it’s still on the same stage as before what is text for to make us more mad

by
EE Community Support Team

Re: Did anyone get a text saying order on track for the ceramic s10plus

Good Afternoon.

 

Thanks for coming to the community.  

 

We’re working with Samsung to get your phone to you as soon as possible.

 

As soon as we have further information the tracking tool will be updated.  

 

You will also receive a text from DPD to tell you it’s on the way the day before your delivery.  

 

Thanks. Leanne.    

by Gazza8374 Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

Yes i got the same text message at 11:01 today and that's it,no more information just says order on track,very frustrating indeed.

by Cwtch77 Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

Mine updated yesterday 😏 but still no delivery info today?

78274796-224E-4B4A-896F-05F52BBC951C.png

 What date did everyone preorder ?

by Ki3ron Investigator
Investigator

Re: Did anyone get a text saying order on track for the ceramic s10plus

I pre ordered on the 6th so I'll probably get it when the note 10 comes out lol. In all seriousness though I understand that delays can happen but this hasn't been handled very well. If I had been told from the start that there would be a delay and it could be up to 3 weeks I wouldn't be happy but I also wouldn't be scouring forums for any information. Customer service basically told me to keep a check in with my local store. 

by Cwtch77 Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

Read more
Read more
 

@Ki3ron @I have been on the phone to cs today and she said they have deliveries every Tuesday and Thursday? . Was very nice and explained that she will personally keep me updated tomorrow and Monday ( 😱 Monday ) though she can't see the phone arriving this week as I was told when I ordered . She gave me a goodwill credit to my account . So hoping everyone gets the orders soon .

by Ki3ron Investigator
Investigator

Re: Did anyone get a text saying order on track for the ceramic s10plus

I'm glad you got someone who's shed a little more light on things. I'll just be happy to get my phone so thanks for that. We'll all have our phones soon and can forget all this mess ha ha. 

by Ki3ron Investigator
Investigator

Re: Did anyone get a text saying order on track for the ceramic s10plus

I got a text to say that my phone would be in store today when they open but when I got there this afternoon they didn't have.my phone. Been messed around from the start and now they've taken it to a whole new level. 

by Prakash26 Valued Contributor
Valued Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

Finally I got message saying I will have delivery of the phone tomorrow let see

by Gazza8374 Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

I too received a text saying that my handset will be delivered on Monday,touch wood my wait will be over ill update as the day goes on.

by Cwtch77 Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

I too revived a message Saturday saying my phone will be delivered today 😊 it did get delayed in one of the sorting Centers but is now in my local depot so 🤞 I will also update later today . 

by jamieholt Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

Did you get your phones guys? 😀

by Faheem_89 Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

 

My phone has arrived today at 4pm! and i preordered on 6th March! I did not get no text or tracking from dpd they just delivered it and i claimed the galaxy buds and the order has been accepted! Wohooo! Good times!!

 

 

 

20190319_003511.jpg

by Faheem_89 Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

20190319_003511.jpg

 

by Prakash26 Valued Contributor
Valued Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

Got the phone yesterday but I got a dual sim unlocked version that’s great didn’t expect that👌🏾

by Gazza8374 Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

My phone that i pre orderd on the 20th feb came at 11:30 yesterday morning and i too got a dual sim unlocked version 10+ 512gb fancy that,was not expecting that what a gem plus the wireless charger and my claim for the Samsung buds has been validated too,was it worth the wait YES YES YES!!!!!! 😋.

by
EE Community Support Team

Re: Did anyone get a text saying order on track for the ceramic s10plus

It's great to see you all getting your phones 🙂

 

Be sure to pop back and let us know what you think, 

 

Katie 

by Gazza8374 Established Contributor
Established Contributor

Re: Did anyone get a text saying order on track for the ceramic s10plus

Hi forgot to add when i finished the claim for Samsung buds it stated that the buds will be (white)  but i have the ceramic black handset,anyone else had this i thought that you could choose from 3 colours.

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