17-02-2017 03:58 PM
Have noticed that my airtime balance is being slowly used up although not using phone?, not prolific user. Used to have healthy balance, have under advise from ORANGE switched off DATA USAGE in settings, which have done, but is at times inconvenient, but am still loosing balance.? Has my phone been hacked?, is there something else running in back that am not aware off?. Is the phone itself at vault/vaulty?. Not a happy camper at the moment, If someone could give me some pointers that will solve and stop this, would then be a very happier camper?
Solved! See the answer below or view the solution in context.
20-02-2017 12:08 PM
17-02-2017 04:06 PM - edited 17-02-2017 04:08 PM
Hello @OuBoet1961 sorry to hear you are having data/credit problems. If you still have access to your online account you can check your recent usage to see what exactly is using your credit by logging in and navigating to Current credit & extras>Recent usage. Here is the link to log in to Your Orange online:
Which plan are you on? What phone do you have?
18-02-2017 02:09 PM
18-02-2017 02:57 PM
Hello @OuBoet1961 which PAYG plan? You can check if you are not sure by calling 343 from your Orange phone. Were you able to log in online to check what the charges were?
Have you got mobile data switched off in settings>all>mobile networks and making sure all options are unticked? Once this is done your phone should not connect using your data connection at all and restrict it purely to WiFi.
19-02-2017 02:00 PM
19-02-2017 02:31 PM
Hello @OuBoet1961 you chose the wrong day to register I am afraid! The systems are currently down for maintenance etc and are not letting anyone in. Please try again later and hopefully they should be back up and running by then.
Just to make sure you want to be logging in to Orange online accounts not EE, here is the direct link to Your Orange online. :
20-02-2017 11:50 AM
20-02-2017 12:08 PM
21-02-2017 03:11 PM
Hello there Tom222 (Ace Contributor)
I have great news!!, have finally been able to get on to the site.
As regards to checking the charges, resorted to calling 150, got cut off twice and you have to pay 25p for the call, bit of a cheek I feel. Actually shows that the package is "Anytime bonus topup".Charges are bit higher than thought.?
Current situation is under consideration at the moment. Thank you for all your pointers and guidance given, was much appreciated.
Ciao for now
21-02-2017 03:34 PM - edited 21-02-2017 03:35 PM
Hello @OuBoet1961 thank you for coming back to update me on how you have been getting on.
Although I am sorry to hear it took a couple of attempts to cal through I am very happy to hear they were able to regain access to your online account, the systems bugged up a couple of years ago locking the majority of users out forever so really good news they were successful with yours!
The call/text charges for Orange price plans are increasing slightly at the end of next month. Here is a link containing more information on the increases:
Here is a link to the current and new price guides if you would like to cross reference any charges on your account. :
by Lisa18 Thursday