by Belal11 Established Contributor
Established Contributor

Claiming galaxy buds

I am trying to claim my new galaxy buds via the members app.

 

However in order to claim I need digital proof to prove I pre ordered  the phone.

 

How do I get this ? The only email I got was when I ordered the phone but this is an email no pdf and also does not have the date to prove when I ordered it. 

 

Any ideas EE?

11 REPLIES 11
by Belal11 Established Contributor
Established Contributor

Claiming galaxy buds help

I am trying to claim my new galaxy buds via the members app.

 

However in order to claim I need digital proof to prove I pre ordered  the phone.

 

How do I get this ? The only email I got was when I ordered the phone but this is an email no pdf and also does not have the date to prove when I ordered it. 

 

Any ideas EE?

by Grand Master
Grand Master

Re: Claiming galaxy buds help

Hi @Belal11

 

Please read EE help thread on this subject.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by garetbe Established Contributor
Established Contributor

Re: Claiming galaxy buds help

I didnt get a pre-order email from EE because it was an 'upgrade anytime' upgrade. I contacted EE customer service to ask about it and was told on day of launch I would be sent an email, then today, nothing. 

 

Got the SMS to say apply for the earbuds and found I needed to get proof of purchase (POP) and pre-order. Called customer service who sent me POP with a date of yesterday, despite me pre-ordering on 28/2, hopefully it will be enough.

 

Complaints, Sales and Customer Services have given me different answers for the claiming of the earbuds. None of the advice gives me any confidence they know what they are doing.

 

EE are 'the biggest network in the UK' if their marketing is anything to go by, they could at least afford to brief their staff correctly to make sure they know what is actually going on.

 

by
EE Community Support Team

Re: Claiming galaxy buds

Hi @garetbe,

 

Please upload your delivery note as your proof of purchase.

 

For more details, please see Samsung Galaxy S10 on EE: How to get a free pair of Samsung Galaxy Buds.

 

Thanks

 

James

by Jd4373
Visitor

Re: Claiming galaxy buds

When looking at my delivery note, there is nothing showing the date I ordered my upgrade, just the dispatch date. 

 

Will this still be ok?

by
EE Community Support Team

Re: Claiming galaxy buds

Yes, that's fine @Jd4373

 

James

by cwmparc1 Established Contributor
Established Contributor

Re: Claiming galaxy buds

How long does it take to get the confirmation email. As I claimed this morning around 10.30, but ive heard nothing.

by jaydedan2014 Investigator
Investigator

Re: Claiming galaxy buds

My confirmation email took about an hour or so to arrive last night and then an hour or so after that I got the email to say my claim had been validated. I'm assuming they'll be very busy currently so that's probably why its taking so long. 

by cwmparc1 Established Contributor
Established Contributor

Re: Claiming galaxy buds


@jaydedan2014 wrote:

My confirmation email took about an hour or so to arrive last night and then an hour or so after that I got the email to say my claim had been validated. I'm assuming they'll be very busy currently so that's probably why its taking so long. 


Thanks, I've done a bit of digging and found out that it could be upto 7 days. So no need to panic yet 😂

by Belal11 Established Contributor
Established Contributor

Re: Claiming galaxy buds

I managed to claim my galaxy buds last  night and claim has been validated  by Samsung  so just waiting for delivery.  EE had to send me proof of purchase which I sent with the claim along with a copy of dispatch note and a screenshot of my upgrade email I got.

by FruityyFusion
Visitor

Re: Claiming galaxy buds

Hi I was just wondering if you recieved your earbuds yet so I can work out an approximate timeline of when mine may arrive

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