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Claiming galaxy buds

Belal11
Established Contributor
Established Contributor

I am trying to claim my new galaxy buds via the members app.

 

However in order to claim I need digital proof to prove I pre ordered  the phone.

 

How do I get this ? The only email I got was when I ordered the phone but this is an email no pdf and also does not have the date to prove when I ordered it. 

 

Any ideas EE?

11 REPLIES 11
Belal11
Established Contributor
Established Contributor

I managed to claim my galaxy buds last  night and claim has been validated  by Samsung  so just waiting for delivery.  EE had to send me proof of purchase which I sent with the claim along with a copy of dispatch note and a screenshot of my upgrade email I got.

Hi I was just wondering if you recieved your earbuds yet so I can work out an approximate timeline of when mine may arrive