by Spaniel-1968
Explorer

Changed my phone now can't send or receive picture messages

 I've just changed my phone from an iPhone 4G to a Samsung Jet now I can't send or receive picture messages posted help

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Changed my phone now can't send or receive picture messages

Good Evening @Spaniel-1968

 

Just to add to @Profile closed's reply - you can also use the EE Setup pages and click on Photo messaging.

 

This will send the settings to your device.

 

Have a nice evening!

 

Thanks - Karen. Smiley Happy

2 REPLIES 2
by Profile closed
Not applicable

Re: Changed my phone now can't send or receive picture messages

Hello @Spaniel-1968 sorry to hear you are having trouble sending/receiving MMS. Try sending them with WiFi turned off as sometimes this can block your connection. You do not need an active data allowance to send and receive but you may need mobile data active. Here is a link containing the EE MMS/APN settings if you would like to check they are correctly set/stored on your phone. :):

https://community.ee.co.uk/t5/4G-and-mobile-data/EE-APN-settings-Where-to-find-them/td-p/132083
by
EE Employee
Solution

Re: Changed my phone now can't send or receive picture messages

Good Evening @Spaniel-1968

 

Just to add to @Profile closed's reply - you can also use the EE Setup pages and click on Photo messaging.

 

This will send the settings to your device.

 

Have a nice evening!

 

Thanks - Karen. Smiley Happy

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