by Jayrose Established Contributor
Established Contributor

Change name on screen on ee app

i have ee app on my s8 +.

On screen above s8+ it has a wrong name there. How do I change that to my name?

Thanks

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Change name on screen on ee app

Hi @Jayrose

 

Have you spoken to our technical team to have this investigated further?

 

Many thanks,

 

Lee

21 REPLIES 21
by Profile closed
Not applicable

Re: Change name on screen on ee app

Hello @Jayrose is this on the main screen before logging in? Is the account you are logged in to under your name or someone elses? 🙂

by
EE Employee

Re: Change name on screen on ee app

@Jayrose and welcome to the community.

 

Have you spoken to customer services to see if your account details are correct as they do coincide.

 

Many thanks,

 

Lee 

 

 

by Jayrose Established Contributor
Established Contributor

Re: Change name on screen on ee app

Logged a complaint. My s6 edge plus has no problem. It shows my name and device. Only my s8 plus has an arbitrary name that I assigned for someone in my phone book on my phone. 

Very strange indeed.

by
EE Employee

Re: Change name on screen on ee app

Please do let us know how you get on @Jayrose.

 

Many thanks,

 

Lee

by calvertnc
Explorer

Re: Change name on screen on ee app

I've the same issue with the Top Line of the MyEE App screen displaying the wrong name. 

The correct device is showing, following a chat with EE Customer Services, but the name showing is where I work and not my name. 

I've had a dogged hunt for where this could be being pulled in from - changed information in My Contacts, checked and double checked logins etc  - as I've never given EE this information.

I'm putting it down to a bug in the app, handset configuration and a small nuisance.

¯\_(ツ)_/¯

 - Android 7.1.1 - Sony Xperia XZ Premium - 

by Jayrose Established Contributor
Established Contributor

Re: Change name on screen on ee app

Yeah really annoying. A random name from my phone book. 

Please ee sort this bug out.......... Not good at all.


@calvertnc wrote:

I've the same issue with the Top Line of the MyEE App screen displaying the wrong name. 

The correct device is showing, following a chat with EE Customer Services, but the name showing is where I work and not my name. 

I've had a dogged hunt for where this could be being pulled in from - changed information in My Contacts, checked and double checked logins etc  - as I've never given EE this information.

I'm putting it down to a bug in the app, handset configuration and a small nuisance.

¯\_(ツ)_/¯

 - Android 7.1.1 - Sony Xperia XZ Premium - 


 

by Jayrose Established Contributor
Established Contributor

Re: Change name on screen on ee app

The main screen that has device name on top and supposed to have your name but mine has a random name from my phone book...

I personally get very irritated by having someone's elses name on my new s8 plus...

by calvertnc
Explorer

Re: Change name on screen on ee app

I've solved my issue by linking ALL the contacts for myself into one contact via the Contacts App. There were duplicates including a ?Local Contact?

[not sure if this played a part in the fix] In the Android Messaging App in Advanced Settings I swapped the phone number shown to my 'carry-over-had-it-for-years' Mobile Number.

by
EE Employee

Re: Change name on screen on ee app

by Jayrose Established Contributor
Established Contributor

Re: Change name on screen on ee app

Nope I'm not sorted.

Thanks

by
EE Employee

Re: Change name on screen on ee app

Hi @Jayrose

 

Have you attempted to replicate what @calvertnc has done to see if that assists yourself.

 

Many thanks,

 

Lee

by Jayrose Established Contributor
Established Contributor

Re: Change name on screen on ee app

Mine is not a repeat of my details or another profile. It is a random name
of a person I had in my phone book. As I said my s6 plus hasno issue. With
the same sim it shows my name and device name. Then I transfer my sim to
the s8 plus and it gives a random name and the device name.
by
EE Employee

Re: Change name on screen on ee app

Hi @Jayrose

 

Have you tried uninstalling the app and reinstalling?

 

Many thanks,

 

Lee

 

by Jayrose Established Contributor
Established Contributor

Re: Change name on screen on ee app

Yes. And uninstalling on my s6 edge too.
by
EE Employee
Solution

Re: Change name on screen on ee app

Hi @Jayrose

 

Have you spoken to our technical team to have this investigated further?

 

Many thanks,

 

Lee

by Jayrose Established Contributor
Established Contributor

Re: Change name on screen on ee app

Yep phoned them a few days ago. Said they would give it to back office to
try sort out. Will give it another week and phone again if not sorted.
Surely by going into my profile and account app someone can delete the name
and insert mine. Or has computing got so advanced you need a ticket
scientist to change a name.
I wait with baited breath for a positive outcome.
by
EE Community Support Team

Re: Change name on screen on ee app

Hello there @Jayrose.

 

I am sorry this is taking time to resolve for you.

 

Let us know how you get on.

 

Thanks, Leanne.

by Jayrose Established Contributor
Established Contributor

Re: Change name on screen on ee app

I managed to fix it. Thanks.
by
EE Community Support Team

Re: Change name on screen on ee app

Great news @Jayrose.

 

Thanks for letting us know 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.