by Kelss Investigator
Investigator

Cant send messages from abroad?

I have been away previously and everything ok. I have paid for the texts to use abroad but no one is receiving them when i send???

7 REPLIES 7
by Grand Master
Grand Master

Re: Cant send messages from abroad?

@Kelss . Are your message sending or not or is it that the recipient is not receiving them ? 

by Kelss Investigator
Investigator

Re: Cant send messages from abroad?

They just say sent and the people aren't receiving them

by Grand Master
Grand Master

Re: Cant send messages from abroad?

@Kelss   So they are sending.  

 

I’ll ask anyway,

1, Are putting 44 or +44 instead of the 0 at the start of the number?  

2, You have restarted the device since you go to your destination?

3, Have you used this device abroad before?  

4, Have you enabled call abroad and premium rate numbers from within your online account or via the My EE app ?  

5, What device is it ? 

6, Are you a contract or PAYG customer ? 

7, And where about’s are you? 

by Kelss Investigator
Investigator

Re: Cant send messages from abroad?

Yes to everything. I am contract  I have a Samsung s10 and I'm in st lucia

by
EE Community Support Team

Re: Cant send messages from abroad?

Hi there @Kelss

 

Thanks for coming to the community.

 

Can you make calls?

 

Is this to more than one number?

 

Hope you are having a lovely time 🙂

 

Thanks.

 

Leanne 🙂

 

 

by Kelss Investigator
Investigator

Re: Cant send messages from abroad?

I can make calls but not sending messages to any number. I also cant receive calls 

by
EE Community Support Team

Re: Cant send messages from abroad?

Good Morning @Kelss.

 

Are you able to try manually connecting to another network?

 

This is done in Settings, Mobile Networks/More Networks, then Network Operators.

 

Hope to hear back from you soon.

 

Jon

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