by MattC2018
Visitor

Cant make international calls from usa

Hi, I'm in New York and trying to call my bank in England, but whenever I try and make a call an American voice tells me international calls aren't allowed from my phone.

 

I'm on ee, pay monthly and have turned on roaming. 

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: Cant make international calls from usa

Hello @MattC2018,

 

Welcome to the community,

 

You not only need to have roaming turned on, this has to be done on your account.

 

Try logging into your account and see if you can enable it there, you may find that a dialog box will come up and you can chat to customer service when they are available.

 

You may find this link useful too:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/674154

by
EE Community Support Team

Re: Cant make international calls from usa

Hi @MattC2018

 

Thanks for coming here 🙂

 

Has the information given by @Schockwave got you sorted out?

 

Thank you

 

Richard

 

🙂

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