by Rob88oh Investigator
Investigator

Cant make calls or texts from abroad on samsung

 I cant make calls or texts from czech republic. My data is working fine and i can receive calls and texts but unable to make them. I am on a samsung galaxy s8

Please Help.

Thanks Rob

6 REPLIES 6
by Grand Master
Grand Master

Re: Cant make calls or texts from abroad on samsung

Hi @Rob88oh

 

Are you adding +44 to your numbers (if calling the UK) 

 

Thanks, 




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by
EE Community Support Team

Re: Cant make calls or texts from abroad on samsung

Morning @Rob88oh

 

Thanks for coming to the community.

 

Do you hear a message when you make a call?

 

Are you with us on a pay monthly account?

 

Speak soon, Leanne 🙂

by Rob88oh Investigator
Investigator

Re: Cant make calls or texts from abroad on samsung

Hi leanne. Yes i am on pay monthly account with you. Yes i do hear a message is says:"this call is not allowed please check your service settings". 

Thanks Rob

by
EE Employee

Re: Cant make calls or texts from abroad on samsung

Hi @Rob88oh

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Rob88oh Investigator
Investigator

Re: Cant make calls or texts from abroad on samsung

Hi lee. 

Ok i tried changing from t mobile cz to o2 cz and changing the number prefix. I still get a message saying "you are not authorised to make this call".

Thanls

by
EE Employee

Re: Cant make calls or texts from abroad on samsung

Hi @Rob88oh

 

Thanks for trying this for us.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

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