25-05-2018 07:29 AM
I cant make calls or texts from czech republic. My data is working fine and i can receive calls and texts but unable to make them. I am on a samsung galaxy s8
25-05-2018 08:13 AM
Are you adding +44 to your numbers (if calling the UK)
25-05-2018 02:31 PM
Hi leanne. Yes i am on pay monthly account with you. Yes i do hear a message is says:"this call is not allowed please check your service settings".
25-05-2018 02:36 PM
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
25-05-2018 02:45 PM
Ok i tried changing from t mobile cz to o2 cz and changing the number prefix. I still get a message saying "you are not authorised to make this call".