by LKF57
Visitor

Cannot connect my phone to ANY network here in spain

Galaxy j4+

2 REPLIES 2
by Grand Master
Grand Master

Re: Cannot connect my phone to ANY network here in spain

@LKF57 have you turned the device off/on ?  Did you enable roaming on your EE account?  This can be done via the My EE app or online.  

 

You’ll also need to enable international and call abroad so you can call back to the UK if you choose. 

by
EE Community Support Team

Re: Cannot connect my phone to ANY network here in spain

Hi there @LKF57

 

Welcome to the community.

 

If you're with us on a pay monthly account, your roaming and international calls may need activated.

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Roaming and also Call abroad and Premium rate calls > They will show as ticked if you're set up to use your phone abroad.

 

If these are not ticked, can you set this up?

 

Let me know how you get on.

 

Leanne 🙂

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