27-11-2017 10:55 PM
Hi am so confused .
I had an s6 on pay monthly. And the phone broke so I got another s6 and I have the following problem.
This only refers to when using 4g but When I go on certain sites not all only some and try and watch a video the play button is missing its mainly streaming sites. Its so frustrating. So can't play the videos
I have tried everything
The videos work on Wi-Fi with the phone
The videos work with a Vodafone some card in the phone
The sim card works on another phone
It's just the ee sim card on this phone
Parental controls are not on
I just don't get it
Tried everything don't get how other sim cards can work on this phone and the we sim card works on other phones
28-11-2017 01:24 AM
You might need Internet settings on your mobile.
Please click on this link
Enter your mobile number follow instructions on that page to send settings on your phone save the settings and try hopefully it will work for you.
by SteveS60 a week ago