by jimmynitcher Investigator
Investigator

Can’t text certain people

My wife’s phone now refuses my texts - why?

 

Also other random people- they aren’t blocking me, I’ve checked.

 

is there a particular format one must write the numbers in contacts ? I notice whatsapp uses the country code but I’ve never needed it before .

 

any help much appreciated

 

18 REPLIES 18
by Grand Master
Grand Master

Re: Can’t text certain people

Hi @jimmynitcher

 

  • What phone do you have?
  • Are you on PAYG or a pay monthly contract?
  • Have you recently joined or ported your number over to EE?
  • Are all these people in the same carrier or different networks?

 

Thanks

 

 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Can’t text certain people

Hi @jimmynitcher

 

Welcome to the community. 🙂

 

I see @Northerner has asked you some questions already.

 

If you could get back to us, we'll do our best to help.

 

Chris

by jimmynitcher Investigator
Investigator

Re: Can’t text certain people

Samsung A5

 

monthly

 

About a year ago I ported - it was working fine

 

as far as I know they are on different networks

 

thanks for your reply

 

by Grand Master
Grand Master

Re: Can’t text certain people

Hi @jimmynitcher

 

Have you checked your local network for issues?

 

Make sure your message centre number is +447958879879

 

If you have done nothing and changed no settings then there is no reason text shouldn't be received, unless the issue is with the recipients phones/carriers. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by jimmynitcher Investigator
Investigator

Re: Can’t text certain people

Where do you set the message centre number please 

by Grand Master
Grand Master

Re: Can’t text certain people

Somewhere like Messaging app's Settings / More Settings / Text Msgs.

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by
EE Community Support Team

Re: Can’t text certain people

Hi @jimmynitcher

 

Try tapping Messages >>> Press the Menu icon >>> Settings >>> Text message >>> Message Centre Number >>> Enter +447958879879.

 

Chris

by jimmynitcher Investigator
Investigator

Re: Can’t text certain people

I’ve searched in the two apps I have and the general settings and can’t find it

by
EE Community Support Team

Re: Can’t text certain people

Thanks @jimmynitcher

 

What kind of phone does your partner have?

 

Is she on EE too?

 

Do the text messages show as sent on your phone?

 

Chris

by Grand Master
Grand Master

Re: Can’t text certain people


@jimmynitcher wrote:

I’ve searched in the two apps I have and the general settings and can’t find it


Click on messages - (three dots) - settings - more settings - text messages and it's the bottom option. 

 

You say you have checked two app, which one are you using and having problems with as i'm assuming it's the native Samsung messages app. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by jimmynitcher Investigator
Investigator

Re: Can’t text certain people

No she is on 02

 

no I get a not sent alert

 

i have a separate problem where MMS aren’t received but they appear sent on my phone.

by jimmynitcher Investigator
Investigator

Re: Can’t text certain people

Ok there was another page after that I found it and the number for the Message Centre was correct all along.

by jimmynitcher Investigator
Investigator

Re: Can’t text certain people

I have Textra as well but they both have the same problem

by
EE Community Support Team

Re: Can’t text certain people

OK, thanks @jimmynitcher.

 

I recommend getting in touch with technical support so that they can investigate this further.

 

Please let us know what happens.

 

Thanks

 

Chris

by Grand Master
Grand Master

Re: Can’t text certain people

Hi @jimmynitcher

 

Right so you have two text messaging service. I would suggest there maybe a conflict.

 

Firstly try resetting your apps preferences, so settings - apps -(thread dots) - reset app preferences. 

 

Has that worked?

 

If not then uninstall textra and try the same app resetting process.

 

Has that worked? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by jimmynitcher Investigator
Investigator

Re: Can’t text certain people

No that didn’t work then I noticed the country code and a zero was included at the number for some reason and no matter how I re-edited it was the same so I deleted and re entered the contact and it works!

 

i still can’t send MMS though

by jimmynitcher Investigator
Investigator

Re: Can’t text certain people

Thanks for your help though

by
EE Employee

Re: Can’t text certain people

Hi @jimmynitcher

 

I may be worth checking your MMS APN settings via our technical support team.

 

Let us know how you get on.

 

Many thanks,

 

Lee

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