by tomnoyce4 Investigator
Investigator

Can't send SMS without forwarding the message itself

I own a Samsung Galaxy S5 (On EE)

Everytime I go to send a text message i'll get a message from "Network Msg" that says "Sorry, the number you are sending to does not contain the correct number of digits"

 

I've cleared my SMS thread, factory reset my phone (twice) removed and readded my contacts and none of this has worked.

Any help or solves?

14 REPLIES 14
by Profile closed
Not applicable

Re: Can't send SMS without forwarding the message itself

Hello @tomnoyce4 try swapping between the different number formats and seeing if the other works i.e 07123 456789 to +447123 456789 or the other way round. 🙂
by tomnoyce4 Investigator
Investigator

Re: Can't send SMS without forwarding the message itself

I've done that actually, but it hasn't had any effect. 

Thank you anyway

by
EE Employee

Re: Can't send SMS without forwarding the message itself

Morning @tomnoyce4

 

Sorry to hear this issue is still ongoing.

 

I'm sure I've had a similar query to this before and it was down to the language/region settings being incorrect on the device.

 

Can you check these settings and let me know what is set.

 

Speak soon.

 

Thanks - Karen. Smiley Happy

by tomnoyce4 Investigator
Investigator

Re: Can't send SMS without forwarding the message itself

I can't find anything related to "Region", however the language is set to "English (United Kingdom)" - of course being the region I am in, so I'm not sure it would be anything to do as anyone i've sent a SMS to is also in the UK

by
EE Employee

Re: Can't send SMS without forwarding the message itself

Good Morning @tomnoyce4

 

Can you do me a favour and try sending a test text to a number but drop the zero and add +44 to the beginning of the number.

 

Another thing to check is the timezone set as automatic?

 

Thanks - Karen. Smiley Happy

by tomnoyce4 Investigator
Investigator

Re: Can't send SMS without forwarding the message itself

Automatic timezone is turned on. 

Both numbers beginning with "0" and "+44" have issues - the last number i tried to text had +44 at the beginning but the person i was texting said that she didn't get the message. 

by
EE Employee

Re: Can't send SMS without forwarding the message itself

Hi @tomnoyce4

 

Can I get you to follow the below and let me know what is shown:

 

  • Press Messages.
  • Press the menu icon. (3 dots in top right corner)
  • Press Settings.
  • Press Text messages.
  • Press Message centre.

Do let me know what number is displayed.

 

Many thanks,

 

Lee

 

by tomnoyce4 Investigator
Investigator

Re: Can't send SMS without forwarding the message itself

Hi, the number is "+447958879879"

by
EE Employee

Re: Can't send SMS without forwarding the message itself

Hi @tomnoyce4

 

That is indeed the correct number, so that has ruled out that.

 

This does sound like it is going to need to be investigated by our technical teams.

 

May I know if you are using an EE pay monthly or pay as you go account?

 

Many thanks,

 

Lee

 

 

by tomnoyce4 Investigator
Investigator

Re: Can't send SMS without forwarding the message itself

ah, thanks anyway, and I pay monthly 

by tomnoyce4 Investigator
Investigator

Re: Can't send SMS without forwarding the message itself

Although, may i add, I'm under the same plan with my mum (But i get 1GB of data instead of 500MB), she has the same phone as me, and her texts work fine, and under my old phone (iPhone 4S) texts also seem fine. 

So could this be a specific phone error? or something EE could do to help. 

I bought my phone seperatly to the SIM. 

Just not sure if the SIM card doesn't work properly with the specific phone or it is software on the phone, or even hardware of the phone

by
EE Employee

Re: Can't send SMS without forwarding the message itself

Good Morning @tomnoyce4

 

It definitely sounds like a device issue - it wouldn't be anything to do with your plan.

 

Did you buy the device second hand?

 

The last thing to try would be a full back-up and a factory re-set, then test sending a text before restoring any data back onto the phone.

 

Let me know how this goes!

 

Thanks - Karen. Smiley Happy

by tomnoyce4 Investigator
Investigator

Re: Can't send SMS without forwarding the message itself

I did buy the device refurbished, what I'll do tomorrow is change the sim card with my mums, if the issue continues I contact the seller. Thank you. 

by
EE Community Support Team

Re: Can't send SMS without forwarding the message itself

Let us know how you get on @tomnoyce4 Smiley Happy

 

James

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