15-01-2017 10:30 PM
I own a Samsung Galaxy S5 (On EE)
Everytime I go to send a text message i'll get a message from "Network Msg" that says "Sorry, the number you are sending to does not contain the correct number of digits"
I've cleared my SMS thread, factory reset my phone (twice) removed and readded my contacts and none of this has worked.
Any help or solves?
15-01-2017 10:40 PM
29-03-2017 08:40 AM - edited 29-03-2017 08:41 AM
Sorry to hear this issue is still ongoing.
I'm sure I've had a similar query to this before and it was down to the language/region settings being incorrect on the device.
Can you check these settings and let me know what is set.
Thanks - Karen.
29-03-2017 08:26 PM
I can't find anything related to "Region", however the language is set to "English (United Kingdom)" - of course being the region I am in, so I'm not sure it would be anything to do as anyone i've sent a SMS to is also in the UK
30-03-2017 07:41 AM - edited 30-03-2017 07:41 AM
31-03-2017 06:25 PM
Automatic timezone is turned on.
Both numbers beginning with "0" and "+44" have issues - the last number i tried to text had +44 at the beginning but the person i was texting said that she didn't get the message.
31-03-2017 06:32 PM - edited 31-03-2017 06:32 PM
Can I get you to follow the below and let me know what is shown:
Do let me know what number is displayed.
04-04-2017 07:51 PM - edited 04-04-2017 07:52 PM
That is indeed the correct number, so that has ruled out that.
This does sound like it is going to need to be investigated by our technical teams.
May I know if you are using an EE pay monthly or pay as you go account?
04-04-2017 08:20 PM - edited 04-04-2017 08:24 PM
Although, may i add, I'm under the same plan with my mum (But i get 1GB of data instead of 500MB), she has the same phone as me, and her texts work fine, and under my old phone (iPhone 4S) texts also seem fine.
So could this be a specific phone error? or something EE could do to help.
I bought my phone seperatly to the SIM.
Just not sure if the SIM card doesn't work properly with the specific phone or it is software on the phone, or even hardware of the phone
05-04-2017 09:58 AM - edited 05-04-2017 09:58 AM
Good Morning @tomnoyce4
It definitely sounds like a device issue - it wouldn't be anything to do with your plan.
Did you buy the device second hand?
The last thing to try would be a full back-up and a factory re-set, then test sending a text before restoring any data back onto the phone.
Let me know how this goes!
Thanks - Karen.
05-04-2017 08:48 PM
I did buy the device refurbished, what I'll do tomorrow is change the sim card with my mums, if the issue continues I contact the seller. Thank you.