by Tricky15
Explorer

Can't get 4g on my cubot x18 plus

Why can I not get a 4g signal on my cubot x18 plus phone

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can't get 4g on my cubot x18 plus

@Tricky15  Is the sim in the right sim slot ?  as most 2 SIM card devices only support 4G in one slot not both. 

4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: Can't get 4g on my cubot x18 plus

@Tricky15  Is the sim in the right sim slot ?  as most 2 SIM card devices only support 4G in one slot not both. 

by Tricky15
Explorer

Re: Can't get 4g on my cubot x18 plus

Chris b tried in both slots. Been to ee shop today. Said phone is unsaported. But in that case I wouldn't be able to get 3g either. ???. Put a Giffgaff simcard in and it works perfectly on 4g. And I know 4 people with this phone all on different networks and ee is the only one that can't pick up 4g

by Grand Master
Grand Master

Re: Can't get 4g on my cubot x18 plus

@Tricky15  The networks use different bandwidth to get a signal to their customers.  What works on one network doesn’t mean it will work on all networks.   

by
EE Community Support Team

Re: Can't get 4g on my cubot x18 plus

Hello there @Tricky15

 

Thanks for posting on the community.

 

Have you been able to try the SIM in another phone to see if 4G works?

 

Thanks, Leanne.

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