03-06-2017 10:49 PM
Have just joined EE Broadband and connected most things up no problem. However, my "Entertainment Box" (also, I understand known as a "Droid Box") won't connect. Just says "connecting" permanently. I recall having this problem when we first had it and I had to turn off security settings on my then BT account. Reading the internet I think I must have to do something similar with EE, by switching the Content Lock and Safety off. Is this so? And if so, how do you go about doing it? The EE help pages seem to send you in a circle. Many thanks for reading.
03-06-2017 11:35 PM
There is no Content Lock on EE Home BB.
Does the Box see the router's network SSID? Have you given it the router's WiFi password. Or does this Box connect by a WPS button? If so, see Bright Box router - connect using WiFi protected setup (WPS).
It's never a good idea to turn off security on a WiFi network.
04-06-2017 07:47 AM
04-06-2017 07:58 AM
05-06-2017 08:13 AM
Much to my relief (and embarrassment) when I switched everything on to try your suggestion, it connected to the router straight away! I had previously tried switching everything off and on again, so I am at a total loss to explain how this has happened! So sorry to have wasted your time, but many many thanks.
05-06-2017 08:19 AM
Hello @Hal57 great news glad to hear it is now working for you. Thank you for coming back to let us know. 🙂