by MatthewFoulds
Visitor

Can i take my new phone back to my local store to swap it for another colour?

Hi,

 

My new Samsung S8 arrived today. Love the phone, made a bad choice with the colour! Please can I take it back to my local store to swap it for another colour?

 

Thanks,

Matt

2 REPLIES 2
by Grand Master
Grand Master

Re: Can i take my new phone back to my local store to swap it for another colour

Hi, 

 

No because the EE retail store is different to the online store. You would have to contact EE CS on 150, cancel and return your handset (within the 14 day cooling off period)  and then reorder. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Can i take my new phone back to my local store to swap it for another colour

Hi @MatthewFoulds

 

Welcome to the EE Community. 🙂

 

As @Northerner mentioned above, if you have taken out the contract through our Direct sales channels (online or through our call centre), you will have the option of returning the device within 14 days and re-ordering a colour that you prefer.

 

Hope this helps. 🙂

 

Chris

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