by markgal251 Investigator
Investigator

Call from Cyprus

Hi I am in Cyprus I have just topped up I have 50 minutes but can't even call any UK mobile or landlines It's say on the operator , I don't have enough credit . ??????? this 50 minutes has worked before in the past while I am in Cyprus . ??????

1 SOLUTION

Accepted Solutions
by Brilliant Contributor
Brilliant Contributor
Solution

Re: Call from Cyprus

Thank you for taking the time to reply @markgal251Smiley Happy

 

That message confirms your allowances have been applied onto the account without any problems and you should be able to make calls without any problems.

 

Could you go ahead and try a manual network search and connect to MTN please?

8 REPLIES 8
by Brilliant Contributor
Brilliant Contributor

Re: Call from Cyprus

Hello @markgal251

 

Thank you for taking the time to visit the Community today. Smiley Happy

 

When you're dialling the UK numbers, are you replacing the 0 with either +44 or 0044?

 

Could you confirm, what network are you connected to? MTN or Voda-Cyta?

by markgal251 Investigator
Investigator

Re: Call from Cyprus

0044 and dropping the first number net work cyta voda 

by Brilliant Contributor
Brilliant Contributor

Re: Call from Cyprus

Thank you for taking the time to reply @markgal251Smiley Happy

 

Can you preform a manual network search and try connecting to MTN if that network is available please?

 

Before you do try a manual network search, can you text either AL or BAL to 150 and tell me what the reply states?

by markgal251 Investigator
Investigator

Re: Call from Cyprus

Your current balance as of today 12:31 is £0.06. You have 50 minutes, 250 texts and 250MB remaining until 14/09/2017 for your £5 Everything Pack. Your last top up was £5.00 on 14/08/2017 at 06:30. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

by Brilliant Contributor
Brilliant Contributor
Solution

Re: Call from Cyprus

Thank you for taking the time to reply @markgal251Smiley Happy

 

That message confirms your allowances have been applied onto the account without any problems and you should be able to make calls without any problems.

 

Could you go ahead and try a manual network search and connect to MTN please?

by markgal251 Investigator
Investigator

Re: Call from Cyprus

Thank you That's done the trick logging on MTN 😀

by
EE Community Support Team

Re: Call from Cyprus

Hi @markgal251

 

I'm delighted that @Inyourbox was able to help you get this sorted.

 

Enjoy the rest of your trip. 🙂

 

Chris

by Brilliant Contributor
Brilliant Contributor

Re: Call from Cyprus

Thank you for taking the time to reply @markgal251Smiley Happy

 

I'm glad to hear everything is resolved. Smiley Happy

 

I hope you have a good trip, Cyprus is truly wonderful! Smiley Happy

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