by joebuy712 Investigator
Investigator

Bought note5 from USA. Can't get connected on EE. Followed instructions provided

Hi

I bought a note 5 from the USA. It came with instructions to connect to phone provider.

Moblie provider.

Access point name.

Got APN for EE from internet. But there is far more info to be entered on phone than internet provides.

MMSC?

MMS proxy?

MMS port?

Authentication type?

APN type?

and so on.

can you help please?

14 REPLIES 14
by Grand Master
Grand Master

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

by
EE Employee

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

Hi @joebuy712 and welcome to the community.

 

Did you manage to sort the issue out after following the advice given by @Chris_B?

 

Many thanks,

 

Lee

by joebuy712 Investigator
Investigator

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

Hi Chris

Didn't work.

Noticed some APN settings you had posted. Advice down to .APN type.

Problem is, i have 6 more settings after that

APN protocol

APN roaming protocol

Enable/disable APN

Bearer

Mobile virtual network operator type

Mobile virtual network operator value

 

by
EE Employee

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

Hi @joebuy712

 

Please do try and use the automatic setup guide:

 

http://setup-ee.wdsglobal.com/

 

Does this assist?

 

Cheers

 

Lee

by joebuy712 Investigator
Investigator

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

hi

I cant receive texts.

by
EE Employee

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

Hi @joebuy712

 

Is your device showing any connection?

 

Many thanks,

 

Lee

by joebuy712 Investigator
Investigator

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

no. emergency calls only

by joebuy712 Investigator
Investigator

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

I would imagine that i will have to enable calls and texts first.

by joebuy712 Investigator
Investigator

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

any suggestions

by
EE Employee

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

Hi @joebuy712

 

In the about phone menu within settings what is displayed in regards to phone model.

 

I'm wondering if the bands are compatible for the UK network.

 

Many thanks,

 

Lee

 

 

by joebuy712 Investigator
Investigator

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

i asked b4 it was sent, if it would work here.

model no. SM-N920P

Baseband version N920PVS3DQJ1

by joebuy712 Investigator
Investigator

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

sorry its PVP. Missed out P

by joebuy712 Investigator
Investigator

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

phone wont even find EE network

 

by
EE Employee

Re: Bought note5 from USA. Can't get connected on EE. Followed instructions prov

Hi @joebuy712

 

Are you able to change the network mode to 2G/3G at all.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.