27-11-2017 06:12 PM
Just received my Alcatel Pixi3 PAYG phone from EE. I have an old Orange PAYG mobile but I really need the phone number for this to be transferred to my new EE phone.
I have tried to transfer this via my Orange online account by requesting the transfer and entering the new sim number that came with the EE phone and it will not let me.
How do I go about getting my current mobile number onto my new phone (and also, if it does get done do I keep the EE sim in the new phone or put my orange sim into the new phone?).
Sorry - I'm a complete dipstick when it comes to technology but please use 'simple' explanations (thanks.....)
27-11-2017 06:53 PM
@Debbie8 Just call customer services to do this as it’s much quicker and easier.