by Debbie8 Contributor
Contributor

Bought EE phone - how to get Orange number on it

Just received my Alcatel Pixi3 PAYG phone from EE.  I have an old Orange PAYG mobile but I really need the phone number for this to be transferred to my new EE phone.

 

I have tried to transfer this via my Orange online account by requesting the transfer and entering the new sim number that came with the EE phone and it will not let me.

 

How do I go about getting my current mobile number onto my new phone (and also, if it does get done do I keep the EE sim in the new phone or put my orange sim into the new phone?).

 

Sorry - I'm a complete dipstick when it comes to technology but please use 'simple' explanations (thanks.....)

2 REPLIES 2
by Grand Master
Grand Master

Re: Bought EE phone - how to get Orange number on it

@Debbie8  Just call customer services to do this as it’s much quicker and easier. 

by
EE Community Support Team

Re: Bought EE phone - how to get Orange number on it

Hi @Debbie8

 

Welcome to the community. 🙂

 

I agree with @Chris_B. Our customer service team will be able to help you switch it over, if it hasn't switched automatically.

 

Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.