03-11-2018 04:42 PM - edited 03-11-2018 04:44 PM
@Jan63 You call customer services, you can use this number from a landline
05-11-2018 03:39 PM
Explain all this to your Service Provider - you're paying for all those calls until you end the contract that goes with that SIM card.
06-11-2018 11:11 PM
Thank you. I was trying to contact them from India but there doesn't seem to be any way to do so without paying a fortune. I'm on a local sim card and that doesn't allow me to phone from my mobile either. Tricky one!
07-11-2018 07:53 PM
this person is trying to call your team from India on an Indian sim. telling them to call that number doesn't help as they will still have to pay a fortune.
the issue is that they can't call without spending huge amounts of money.
08-11-2018 02:24 AM
Thanks for your response. No - it hasn't been lost or stolen. I took it out so that I could replace it with an Indian sim card as I am here for a few months. It is safely at home. I understand from a friend in the UK who contacted EE Customer services for me that I won't be incurring any roaming costs via my sim card at home and I don't need to have it blocked. Is that correct?
08-11-2018 07:32 AM
Thanks for coming back to us.
If you have left the SIM card in the UK you will not incur roaming charges.
You would only be charged for calls, texts and data in India if you have taken your SIM card with you and were using this.
Have an amazing time in India, escaping the awful UK weather sounds like heaven 🙂