by xitsmike Contributor
Contributor

Barclays mobile app not working on samsung galaxy s8

So my Barclays mobile app is just not working on my samsung s8. 

 

When I get the option to enter my details, I am stuck on one page and cant scroll down to click "next".

 

It's almost as if the display is too large for the app. 

 

Has anyone experienced this? 

 

1 SOLUTION

Accepted Solutions
by xitsmike Contributor
Contributor
Solution

Re: Barclays mobile app not working on samsung galaxy s8

OKAY

 

I have figured out the problem.

 

My screen was zoomed in, therefore I didn't see the continue button.

 

It's all sorted now! 

5 REPLIES 5
by Profile closed
Not applicable

Re: Barclays mobile app not working on samsung galaxy s8

Hello @xitsmike does the fault still happen after restarting your phone? Have you got a decent internet connection to test it on? If it still does not work try deleting the app, restarting your phone to clear its temporary memory first then downloading again. 🙂

by Brilliant Contributor
Brilliant Contributor

Re: Barclays mobile app not working on samsung galaxy s8

Is the app up to date?

 

Have you tried Uninstalling and reinstalling.

 

I used the Barclays app on my S6 Edge and finally set it up yesterday on my S8+

 

It works fine for me.

 

Also have you altered your firmware in anyway like rooting. Has Knox tripped? This would stop Barclays from working.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by xitsmike Contributor
Contributor

Re: Barclays mobile app not working on samsung galaxy s8

The app is up to date, I've actually restarted my phone 3 times and re-installed the app as well. 

 

I just can't click "next" on the first page where i put my name, sort code etc. 

 

My dad managed to get it working on his samsung s8 completely fine, it just seems like I'm the only one with this problem! It's super frustrating, I'm not really sure what else I can do to be honest! 

by xitsmike Contributor
Contributor
Solution

Re: Barclays mobile app not working on samsung galaxy s8

OKAY

 

I have figured out the problem.

 

My screen was zoomed in, therefore I didn't see the continue button.

 

It's all sorted now! 

by
EE Community Support Team

Re: Barclays mobile app not working on samsung galaxy s8

community_champion (1).png

Good morning @xitsmike

Thanks for coming back to the community to share your answer.

 

I use the same app and iv'e had that problem before so youv'e now helped prepare me for what to do, should it happen again. (not that I want to see my ballance) Smiley LOL

 

Because I loved the great information you posted today, I’d love to treat you to dinner on us.

 

I’m going to private message you – please reply to that message with your address details so that I can pop a restaurant voucher in the post.

 

You really tried to reach out and help – it’s the people here who make this community a great place to be – and enjoy your meal out!

 

Richard

Smiley Happy

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