by Roz_Lake66 Investigator
Investigator

'Bar voice over wifi calls add on' what is this please?

 
5 REPLIES 5
by
EE Community Support Team

Re: 'Bar voice over wifi calls add on' what is this please?

Hi @Roz_Lake66,

 

Welcome to the EE Community.

 

It means WiFi calling isn't enabled on your account.

 

Have you recently reported any problems with Customer Care?

 

Thanks

 

James

by Roz_Lake66 Investigator
Investigator

Re: 'Bar voice over wifi calls add on' what is this please?

I have tried to actuvate Wi-Fi calling several times and spoken to customer services a long time ago. 

I just looked at my log ins and found this one as active.

I have now turned it off as an add on, dies this mean that this add on was preventing Wi-Fi calling?

I did not add it myself,  it looked like it was a standard one added.

by
EE Community Support Team

Re: 'Bar voice over wifi calls add on' what is this please?

It could have been @Roz_Lake66

 

Is your WiFi Calling now working?

 

Thanks

 

James

by Roz_Lake66 Investigator
Investigator

Re: 'Bar voice over wifi calls add on' what is this please?

The change I made won't be activated until 17 April. 

 

How do you know if Wi-Fi call is working if you have a network signal? 

 

Thanks for your help. 

by
EE Community Support Team

Re: 'Bar voice over wifi calls add on' what is this please?

Hi @Roz_Lake66,

 

You can check by activating Airplane mode before turning on WiFi.

 

Thanks

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.