by cfinnob Investigator
Investigator

BT Sport casting activated, but not working.

i have activated the BT Sport casting 3 month trial, but when trying to cast to Chromecast, the app says, "Sorry, you haven't enabled BT Sport Casting yet. Text SPORT to 150 to add this to your account".

So to double check, I text SPORT to 150 and it comes back telling me it is now included for 3 months free trial, then £10 per month.

I have uninstalled the BT Sport app and reinstalled it on my Galaxy S8+, but it still says I haven't activated it when I have.

7 REPLIES 7
by
EE Community Support Team

Re: BT Sport casting activated, but not working.

Good Afternoon @cfinnob

 

Thanks for coming here for help.

 

When did you activate this?

 

Have you spoken to our customer service team?

 

Leanne.

by cfinnob Investigator
Investigator

Re: BT Sport casting activated, but not working.

Hi, I activated this over a week ago....

I first left it a couple of days, then when it still wasn't working, left it another week.

I tried to speak to the customer service team, but after going through the usual press this for this and that for that, being on hold for 20 mins, I got through and was then cut off while on hold being transferred to the Tech dept..

 

regards

 

cfinnob

by Grand Master
Grand Master

Re: BT Sport casting activated, but not working.

@cfinnob  Did you reply back the message with YES to activate streaming offer? 

by cfinnob Investigator
Investigator

Re: BT Sport casting activated, but not working.

Hi,

 

I assume you mean in the text?

I did not get a request to reply back. I have checked directly in my add ons and it says it is activated.

by cfinnob Investigator
Investigator

Re: BT Sport casting activated, but not working.

Here are the exact words in the text just so it is clear:

"BT Sport on your EE phone or connected device is inclusive in your MAX Plan. Your Free casting runs out 30 Nov 2018 after that you will be paying £10 per month to cast your BT Sport to multiple devices including your TV. To cancel casting text STOP SPORT to 150."

This would imply that it is all set up!

However I still get the below messageScreenshot_20180908-092902_BT Sport.jpg

 

by cfinnob Investigator
Investigator

Re: BT Sport casting activated, but not working.

Screenshot_20180908-211137_My EE.jpg

This a screen shot of my Add-in in my EE App.

by
EE Community Support Team

Re: BT Sport casting activated, but not working.

Hi @cfinnob,

 

Please get in touch with customer services so our technical team can help.

 

Thanks

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.