by marcd1994
New Member

Awaiting confirmation on a upgrade for a contract phone

I've recently placed an order to upgrade my current phone contract to a Pixel XL phone on the 26th November. I have not recieved any further emails about the when it might be deliered or if it has been confirmed. When I check the tracking order it says that its 'awaiting confirmation' and I've seen online that it says that it can take a couple of hours in order for it confirm and then it should be dispatched in 24 hours. I'm just wondering if there is anything more that I need to do or if they have just forgotten the order and roughly how long it should take?

2 REPLIES 2
by Grand Master
Grand Master

Re: Awaiting confirmation on a upgrade for a contract phone

@marcd1994   No harm in calling customer services to find out what happening with this order. 

by
EE Community Support Team

Re: Awaiting confirmation on a upgrade for a contract phone

Hello there @marcd1994

 

Welcome to the community.

 

Have you spoken to our customer service team at all?

 

Did you order your upgrade online, in the store or over the phone?

 

Thanks, Leanne 🙂

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