by michellejerry71 Contributor
Contributor

Apple Music doesn't work on Hauwei P20

Had my phone for a couple of weeks but all of a sudden Apple Music won't work. You click on the icon and then it just closes. I've uninstalled, reinstalled, switched off and back on but still not working. Any ideas anyone?

26 REPLIES 26
by Grand Master
Grand Master

Re: Apple Music doesn't work on Hauwei P20

Hi @michellejerry71

 

Try going into settings - applications/apps manager, find the app and clear the cache/data 

 

Thanks




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by michellejerry71 Contributor
Contributor

Re: Apple Music doesn't work on Hauwei P20

Thanks for this, got a bit further now, but it says "cannot verify subscription....". This is something that I am paying for so not a freebie and I've had it a while. How do I get around this next phase. Also I am now stuck on a purple screen with nothing happening.

by Nicnicwhi Investigator
Investigator

Re: Apple Music doesn't work on Hauwei P20

This exact thing has started happening to me today on my p20 too. I'm only on day 3 of the free trial. Help!!

by
EE Community Support Team

Re: Apple Music doesn't work on Hauwei P20

Hi @michellejerry71 and @Nicnicwhi

 

Just a couple of questions:

 

What is the make and model of the phone that you're using?

 

Is your Apple Music subscription paid for through Apple directly or on your EE bill?

 

We'll do our best to help.

 

Chris

by michellejerry71 Contributor
Contributor

Re: Apple Music doesn't work on Hauwei P20

It's a Huawei P20 Pro, Apple Music is paid for thru Apple, not EE.

by
EE Community Support Team

Re: Apple Music doesn't work on Hauwei P20

Thanks @michellejerry71. I now realise that you'd already said which phone you're using in the subject of your post. Apologies for that. 🙂

 

It seems that you've tried everything we'd usually recommend. Uninstalling and re-installing the app usually fixes problems like this.

 

If everything else is working OK on your phone, I recommend taking a look at Apple's Apple Music support page.

 

Let us know how you get on.

 

Chris

by michellejerry71 Contributor
Contributor

Re: Apple Music doesn't work on Hauwei P20

OK, so I contacted Apple and it seems you can only subscribe to 6 devices with my family package. So I have now uninstalled the app on two older phones that are no longer in use and I have now got a little bit further. I now get to the bit where I re-key sign in details but the app just then shuts down. I then go into settings and clear cache and data and then re-try but the same thing happens. Do you think I have a fault on my new phone? When I was setting up this phone a couple of weeks ago I struggled to get the keyboard to work so not sure now if it is a faulty phone?? Any ideas guys??

by
EE Community Support Team

Re: Apple Music doesn't work on Hauwei P20

Hello there @michellejerry71

 

Thanks for coming back to us.

 

Is this working today for you?

 

If not, I would suggest contacting Apple to see if they can provide further information.

 

Thanks, Leanne.

by michellejerry71 Contributor
Contributor

Re: Apple Music doesn't work on Hauwei P20

No not working. I have contacted Apple and my subscription is all ok. When I google, there seems to be a lot of people with this problem who are on the EE network and with a Huawei phone. 

by
EE Community Support Team

Re: Apple Music doesn't work on Hauwei P20

Hi @michellejerry71

 

Thanks for coming back to me.

 

I have sent you a private message on here to get some further information.

 

Thanks, Leanne.

by Nicnicwhi Investigator
Investigator

Re: Apple Music doesn't work on Hauwei P20

Will ee look at these and respond?
by
EE Community Support Team

Re: Apple Music doesn't work on Hauwei P20

Hello there @Nicnicwhi

 

Thanks for coming back to the community.

 

Has this worked previously for you?

 

Have you tried the steps provided by @Northerner

 

Go to Settings > Applications > find the app and clear the Cache/data.

 

Can you also try Settings > Applications > Google Play Services > Storage > Clear Cache > Manage Data> Clear all app data.

 

Speak soon, Leanne.

by michellejerry71 Contributor
Contributor

Re: Apple Music doesn't work on Hauwei P20

No this doesn't work for me.

by michellejerry71 Contributor
Contributor

Re: Apple Music doesn't work on Hauwei P20

Yes this works, finally!! This has driven me and my son to distraction!! 🙂

by CharlesW Investigator
Investigator

Re: Apple Music doesn't work on Hauwei P20

Worked for me.  Many thanks

by
EE Community Support Team

Re: Apple Music doesn't work on Hauwei P20

Great news @CharlesW @michellejerry71

 

spot_prize_alert (1).png

 

As a thank you for trying the steps and coming back and letting us know this is working, I would like to sent you both a gift.

 

I have sent you both a private message on here to get some details.

 

Hope to hear back from you both soon.

 

Thanks, Leanne 🙂

by Grand Master
Grand Master

Re: Apple Music doesn't work on Hauwei P20

@Nicnicwhi  Have you tried the above to rectify the issue? 

by Nicnicwhi Investigator
Investigator

Re: Apple Music doesn't work on Hauwei P20

Yes. It's worked. Thankyou
by
EE Community Support Team

Re: Apple Music doesn't work on Hauwei P20

Great news @Nicnicwhi

 

I have sent you a private message too so I can send you a gift 🙂

 

You may need to log back into Google services such as back up if you have cleared the all data on your Google Play.

 

Thanks for coming back 🙂

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