by Tommaccy Investigator
Investigator

Anyone having issues with android os taking up a lot of mobile Data

Anyone noticed their phones data being eaten up by 'android OS' mines taking up 10 time more then usual. 

11 REPLIES 11
by Grand Master
Grand Master

Re: Anyone having issues with android os taking up a lot of mobile Data

Hi, 

 

Can you give a bit more info such as:

 

  • Your phone 
  • Your plan 
  • What version of Android are you using

Also have you factory reset your phone recently?

 

Have you checked out your Data usage app to establish what apps are using data? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Tommaccy Investigator
Investigator

Re: Anyone having issues with android os taking up a lot of mobile Data

Hi Northerner 

 

I have the Sony Z5 Premium 

I've also got what I believe to be the latest version of Android (7.1.1) 

I'm allocated 5 GB,  which I normally use about 4 GB's of most months. 

 

I don't really want to factory reset unless it's the last resort. 

 

I'm using the data usage report that you can read within the settings 

by
EE Employee

Re: Anyone having issues with android os taking up a lot of mobile Data

Hi @Tommaccy and welcome to the community.

 

I would double check all the apps and make sure you only allow the ones you need to have data.

 

Many thanks,

 

Lee

by Tommaccy Investigator
Investigator

Re: Anyone having issues with android os taking up a lot of mobile Data

Read more
 

I can't disable android os.  All the other apps are using the same amount. I want android os not to use as much, all the other amounts are fine 🙂 

by Grand Master
Grand Master

Re: Anyone having issues with android os taking up a lot of mobile Data

Try these Settings:

  • Settings / Connection / Data Usage / Menu button / Restrict Background.

  • Settings / More / About Device / Software Update / WiFi Only.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Tommaccy Investigator
Investigator

Re: Anyone having issues with android os taking up a lot of mobile Data

My updates are set on WiFi only,  and I've recently restricted background data. Unfortunately,  neither has helped my problem I'm afraid. 

by
EE Employee

Re: Anyone having issues with android os taking up a lot of mobile Data

Hi @Tommaccy

 

It maybe worth popping over to the Sony support pages as you may be able to gain further information in regards to the software.

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: Anyone having issues with android os taking up a lot of mobile Data

Has this only happened after an update?

 

If so then factory reset the phone.kt is always advised to factory reset after major updates at least.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Tommaccy Investigator
Investigator

Re: Anyone having issues with android os taking up a lot of mobile Data

I really don't want to factory reset my phone, but it looks like it's my only solution 🙂 

by Brilliant Contributor
Brilliant Contributor

Re: Anyone having issues with android os taking up a lot of mobile Data

No one wants to but if you back up you will be fine.

 

I don't know about Sony but when I back up my S8+ on my Smart Switch it restores it back to the way it was. Background, page layouts and all.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Anyone having issues with android os taking up a lot of mobile Data

Morning @Tommaccy

 

Thanks for coming here,

 

Let us know how you get on 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.