by Loopylearner
Explorer

Anyone had Huawei P10 download issues

I am unable to download any apps from google playstore, memory is not full can anyone help,? 

4 REPLIES 4
by Grand Master
Grand Master

Re: Anyone had Huawei P10 download issues

Hi, 

 

What error message do you receive?

 

Have you activated any parental settings?

 

Did you get your phone from EE?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Anyone had Huawei P10 download issues

Thanks for helping @Northerner.

 

If you can let us know the answers @Loopylearner

 

We will certainly be able to help 🙂

 

Thanks, Leanne.

by Loopylearner
Explorer

Re: Anyone had Huawei P10 download issues

Thanks for the responces:

Phone from EE, no parental settings entered, i dont get any error messages, the apps just show as 'downloading' after install option pressed but they do not actually download. Spoke to Karen at EE who has advised me after various tests that the phone is ok but google play itself may be the issue, their help page advises to uninstall all of the google account, i am going to call them first before doing that otherwise i may not be able to re-install it due to the issue i am having !

by
EE Community Support Team

Re: Anyone had Huawei P10 download issues

Thanks for coming back and letting us know @Loopylearner

 

Keep us updated with how everything goes if you can 🙂

 

Thanks, Leanne.

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