06-03-2019 09:08 PM
Hi from EE. We're really sorry, but a manufacturer delay means your Samsung S10 Plus won't arrive on 8th March as expected. We're working with Samsung to get it to you as soon as possible and we'll update you when we know more. From tomorrow, you can track the order using the online tracker at ee.co.uk/trackmyorder, and as an apology we're adding a £20 credit to your EE account. You can use it as soon as your Samsung S10 has been dispatched. Thanks.
06-03-2019 10:16 PM
Hi I ordered the S10 plus prism white 128gb on Saturday and received this text earlier, when are they likely to be delivered ?
06-03-2019 10:20 PM
06-03-2019 10:25 PM
Fingers crossed, I had the s9+ on release day last year but I pre ordered from Samsung themselves hope we get them Friday 🤞🤞🤞
06-03-2019 10:27 PM
Fingers crossed we get them Friday I preorderd the s9+ from Samsung and got it on release day last year hope EE will deliver
06-03-2019 10:58 PM
A week ago...
Everyone whose received the text on here has ordered a different configuration so this is not a specific model which has proved popular. Someone previously stated having phoned EE that this is a mistake and to ignore the text, I will be calling them in the morning for peace of mind, and if this is true in my case I will insist we still receive the £20 credit for the inconvenience.
06-03-2019 11:06 PM
06-03-2019 11:07 PM - edited 06-03-2019 11:11 PM
I phoned EE around 3 minutes of receiving this text, they confirmed this text is legit 5% of pre orders are affected, £20 credits will be applied as "compensation" dissapointed to say the least!!!
06-03-2019 11:20 PM
Bugger... did they suggest how long we will be waiting, really disappointed too, but if the delay is more than a few days, I may consider returning within the 14 day return period and getting the P30 Pro if it looks better... (their contract prices always seem cheaper regardless of handset price too)
07-03-2019 12:23 AM
Hope this helps...
I called on thursday last week and got a deal, went away to think about it and called back to confirm on the friday. The guy who i spoke to said that morning there was warning of a delay, he did say it would be no later than 15th for it to get out to me though but I'm hoping it's sooner.
Basically the delay is legit but it should be no more than a week.