by Dafish22 Investigator
Investigator

Any one else receive this text

Hi from EE. We're really sorry, but a manufacturer delay means your Samsung S10 Plus won't arrive on 8th March as expected. We're working with Samsung to get it to you as soon as possible and we'll update you when we know more. From tomorrow, you can track the order using the online tracker at ee.co.uk/trackmyorder, and as an apology we're adding a £20 credit to your EE account. You can use it as soon as your Samsung S10 has been dispatched. Thanks.

25 REPLIES 25
by Ace Contributor
Ace Contributor

Re: Any one else receive this text

Hi @Dafish22

 

Welcome to the EE Community,

 

@Tomwafc has also received the same message.

 

I would recommend contacting 150 from 8AM or freephone 0800 956 6000 opt 2 opt 4 if your a new customer.

by kaza62
Explorer

Re: Any one else receive this text

So does this  mean we wont be getting our new phone tomorrow.

by Tomwafc Contributor
Contributor

Re: Any one else receive this text

Have you ordered the ceramic white 512gb by any chance? 

by kaza62
Explorer

Re: Any one else receive this text

No the black.

 

by Dafish22 Investigator
Investigator

Re: Any one else receive this text

No i ordered the 128gb prism white 

by garetbe Established Contributor
Established Contributor

Re: Any one else receive this text

Nope...

 

When did you order?

by Fayek2018 Investigator
Investigator

Re: Any one else receive this text

Hi I ordered the S10 plus prism white 128gb on Saturday and received this text earlier, when are they likely to be delivered ? 

by garetbe Established Contributor
Established Contributor

Re: Any one else receive this text

I wonder if Samsung over promised and under delivered?

Ordered mine (512GB in Ceramic Black) on the 28th and haven’t heard anything yet.

I don’t expect to hear much until very late tomorrow night when I should get an automated email from DPD followed by a delivery slot the following morning unless they mess it up!
by Fayek2018 Investigator
Investigator

Re: Any one else receive this text

Y

Fingers crossed, I had the s9+ on release day last year but I pre ordered from Samsung themselves hope we get them Friday 🤞🤞🤞
by Fayek2018 Investigator
Investigator

Re: Any one else receive this text

Fingers crossed we get them Friday I preorderd the s9+ from Samsung and got it on release day last year hope EE will deliver 

by Barch
Explorer

Re: Any one else receive this text

Yeah I got the same I’m a bit peed off

by Ace Contributor
Ace Contributor

Re: Any one else receive this text

@garetbe they have started sending them out today my mate is having his S10+ tomorrow.

by Tomwafc Contributor
Contributor

Re: Any one else receive this text

A week ago...

 

Everyone whose received the text on here has ordered a different configuration so this is not a specific model which has proved popular. Someone previously stated having phoned EE that this is a mistake and to ignore the text, I will be calling them in the morning for peace of mind, and if this is true in my case I will insist we still receive the £20 credit for the inconvenience.   

by garetbe Established Contributor
Established Contributor

Re: Any one else receive this text

I saw a few posts on the Forum about the messages regarding delivery.

DPD’s process is usually as I mentioned, seems strange that they’d send a delivery slot the day before when they’ve not allocated drivers to rounds yet.

EE will have an agreement with Samsung only to launch on the release date.

I’m interested to see if they actually go out tomorrow and they do where’s my message! 🤔

I’ll keep an eye on the forum.
by TheLad0 Investigator
Investigator

Re: Any one else receive this text

I phoned EE around 3 minutes of receiving this text, they confirmed this text is legit 5% of pre orders are affected, £20 credits will be applied as "compensation" dissapointed to say the least!!!

by Tomwafc Contributor
Contributor

Re: Any one else receive this text

Bugger... did they suggest how long we will be waiting, really disappointed too, but if the delay is more than a few days, I may consider returning within the 14 day return period and getting the P30 Pro if it looks better... (their contract prices always seem cheaper regardless of handset price too)

by Fayek2018 Investigator
Investigator

Re: Any one else receive this text

I always get the worse end of the stick 

by Pete22 Contributor
Contributor

Re: Any one else receive this text

Hope this helps...

 

I called on thursday last week and got a deal, went away to think about it and called back to confirm on the friday. The guy who i spoke to said that morning there was warning of a delay, he did say it would be no later than 15th for it to get out to me though but I'm hoping it's sooner.

 

Basically the delay is legit but it should be no more than a week.

by Profile closed
Not applicable

Re: Any one else receive this text

@Dafish22, the text, the reason for the delay and a £20 compensation credit all seems very fair to me. Generous in fact.

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