by Expert Contributor
Expert Contributor

Android restart email

Morning, I upgraded yesterday and have hard reset my old s7 as I want to give it to my daughter. My question is how do I bypass putting in my email address and reset the phone so new person can use it? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Android restart email

Hi, 

 

You need to go into settings and then remove the associated account from the phone or change it. You then need to log into your Google account and remove it from your device list. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Android restart email

Hi, 

 

You need to go into settings and then remove the associated account from the phone or change it. You then need to log into your Google account and remove it from your device list. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Android restart email

Hi @Rogersdave771,

 

I can see @Northerner has already answered your query. Smiley Happy

 

Please let us know if you need any further advice on removing the device from your Google account.

 

Thanks

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.