09-07-2017 04:46 PM
I have used Android Pay on my Blackberry Priv and there were no problems using it.
I have been given a new phone a Blackberry KEYone and Android Pay (AP) does not work. When presented to the terminal the phone buzzes and then requests that the phone is held back onto the terminal again, but still does not work. This does seem to be a common issue with this phone in many countries.
Some people have changed their sim card and AP works again, can anyone give assistance with this problem, which seems to be a common fault.
Note; the NFC is working on the phone and switched on during opperation.
09-07-2017 05:43 PM
You seem to have already looked into this issue, and people have reported this issue on crackberry forums, for some it works others it doesn't.
This phone isn't available on EE network and your issue seems to be either handset or firmware related. It is unlikely to be the EE sim but if you want a replacement then you can get one free from any EE store or see this EE help guide about getting one online or via 150 (a fee will be charged for these options)
09-07-2017 05:59 PM - last edited on 09-07-2017 06:23 PM by MikeT
Thank you for your help.
09-07-2017 09:11 PM - last edited on 09-07-2017 09:26 PM by MikeT
<meta http-equiv="Content-Security-Policy" content="script-src 'self'; img-src * cid: data:;" />
09-07-2017 09:15 PM
@DJN When you reply your email sig shows your address and number, so you may want to edit your post.
Does the terminal show anything when you put your phone to it? Does it try and process anything or does it not recognise it as a payment?
For some reason Tesco self service machines never accept my Amex card but my Lloyds Amex is fine. Very odd.
09-07-2017 10:14 PM
The phone buzzes as if it is going to complete the transaction. There is a message saying place the phone against the terminal and try again. This happens each time irrespective of how or where you place your phone.
13-07-2017 06:27 PM
I have put a replacement sim into my BlackBerry KEYone phone and NFC - Android Pay now works okay.
Perhaps as the old sm was registered to work with Android Pay on my BlackBerry Priv then it wouldn't work when transferred to my new phone?
This issue is now resolved, thank you all for your suggestions and help.