Highlighted
by ginger1973wine
Visitor

Alcatel PAYG phone locked to EE sim card

Hello! hope someone can help..

I have recently bought a Alcatel phone from Asda..and grabbed the first PAYG EE sim card..but want to try another provider..but the sim is locked ..

When I put the new sim in its asking for a number to be entered...(enter sim ME lock..)

I have no idea where I get this..and can't seem to be able to contact anyone at EE via email..

Could someone help!!

 

Thanks so much..been wasting hours on this!

Sam

 

1 SOLUTION

Accepted Solutions
by Legend
Legend
Solution

Re: Alcatel PAYG phone locked to EE sim card

Hi @ginger1973wine 

 

Which network is it locked to? If its ASDA then you will need to contact them 

 

If its locked to EE then please read and follow EE unlocking guide

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
1 REPLY 1
by Legend
Legend
Solution

Re: Alcatel PAYG phone locked to EE sim card

Hi @ginger1973wine 

 

Which network is it locked to? If its ASDA then you will need to contact them 

 

If its locked to EE then please read and follow EE unlocking guide

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
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