by Podgass
Explorer

Abroad can't make calls or Text Roaming to 150 help

 
4 REPLIES 4
by Grand Master
Grand Master

Re: Abroad can't make calls or Text Roaming to 150 help

@Podgass  Your ment to setup roaming before you leave the UK.  But if you login to your account and wait for a live chat window to pop up you can use this to chat with a customer service agent to setup roaming on your account. 

by
EE Community Support Team

Re: Abroad can't make calls or Text Roaming to 150 help

Good Afternoon @Podgass

 

Welcome to the community.

 

Are you with us on pay as you go or pay monthly?

 

Also, can you receive calls and texts?

 

Thanks, Leanne 🙂

by Podgass
Explorer

Re: Abroad can't make calls or Text Roaming to 150 help

Hi Leanne

Pay monthly get voice mail notifications receive call no texts.

Can't make calls or texts

 

 

 

by
EE Community Support Team

Re: Abroad can't make calls or Text Roaming to 150 help

Thanks for coming back to me @Podgass,

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Thanks, Leanne 🙂

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