by janewhitehouse
Visitor

ATM top up query

Paid to top up my phone at an ATM and got a receipt but no credit received.

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: ATM top up query

Hi,

@janewhitehouse Do you have any pack active on your sim? Please Text AL to 150 and check what response you get?

Many Thanks 

by
EE Community Support Team

Re: ATM top up query

Hello @janewhitehouse.

 

Welcome to the community.

 

When did you top up?

 

Is this on EE/T-Mobile or Orange?

 

Thanks very much 🙂

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