by lordy1981
Explorer

6 months itunes not working

I keep getting a msg saying you don't hand a itunes account with ee,

Even though its on my add ons?

5 REPLIES 5
by
EE Employee

Re: 6 months itunes not working

Good Morning @lordy1981

 

Welcome to the Community! Smiley Happy

 

Have you just joined EE?

 

If so did you port a number with you?

 

Thanks - Karen. Smiley Happy

by lordy1981
Explorer

Re: 6 months itunes not working

No ive just upgraded
by Zycore Valued Contributor
Valued Contributor

Re: 6 months itunes not working


@lordy1981 wrote:

I keep getting a msg saying you don't hand a itunes account with ee,

Even though its on my add ons?


Can you elaborate on the message you are getting,

 

I am guessing you have an iPhone as you are talking about an itunes account.

 

EE does not provided support for Apple and itunes account directly, however they can assist with basic trouble shooting.

 

Are you trying to activate Apple Music?

Is this error a text or a notification?

When are you seeing this error, what are you doing?

 

Please respond with your answers and further assistance can be provided.


If you think I helped please feel free to hit the "Star" button below.
Ways to get in touch with EE/Orange/T-Mobile
by
EE Employee

Re: 6 months itunes not working

Hi @lordy1981

 

Thanks for getting back to me!

 

Is that the message you get when you send MUSIC to 150?

 

Does your number show correctly on your phone in Settings?

 

Thanks - Karen. Smiley Happy

 

 

by Profile closed
Not applicable

Re: 6 months itunes not working

Check that the phone number on your SIM is actually your own & not a new temporary one that came with a new upgrade SIM. The number on the SIM can be different even if you're making/receieving calls with your own number. This is what happened to me anyhow. 

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