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unable to connect wifi underground

londoneer
Valued Contributor
Valued Contributor

Hi Guys,

 

I have my T-Mobile number transfered to a EE sim and I am having some issues when it comes to connect to EE wifi auto in the London Underground wifi system. The thing is since I have an EE sim I cannot connect it.

 

Can anyone assist me on this matter, please?

Thanks!

L

1 SOLUTION

Accepted Solutions
londoneer
Valued Contributor
Valued Contributor

Yes!

Now its working!

Thanks guys!

View solution in original post

26 REPLIES 26
XRaySpeX
Grand Master
Grand Master

@londoneer: Have you texted EEWIFI to 9527 & followed its instructions?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
londoneer
Valued Contributor
Valued Contributor

Hi,

 

Thanks for your reply.

This is what I got when I text to 9527

 

Sorry, there was a technical glitch. Could you try sending your text again in a bit? If you keep having this issue, contact customer services to sort it

Hi @londoneer

 

I think the message is self explanatory, try again later. 

 

You can find EE guide on connecting here.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

LOL

 

How many times do I have to wait until the system works?

I keep trying for a week. I guess it enough to wait and raise the matter.

 

Regards

L

 

 

I tried many times, different hours and still not working its no use!!!

Not sure if is my device. I guess not as I had wifi using t-mobile sim.

L

@londoneer  Have you called customer services about this ?  

londoneer
Valued Contributor
Valued Contributor

Actually, I’m here in order to get a solution from the EE team support. 

 

 

James_B
EE Community Support Team

Hi @londoneer,

 

Thanks for joining the EE Community.

 

I'm sorry to hear you are having problems using WiFi on the underground.

 

Please get in touch with Customer Care so we can take a quick look at your account.

 

James

londoneer
Valued Contributor
Valued Contributor
Surprisingly I tried this morning and it worked.
I will try later again and I will keep you updated!
Thanks guys!
L