17-01-2017 07:48 AM
I've followed the instructions from 150 texts, but when I login to Apple music after creating an account in get a message appear on the app saying "You dont have an Apple Music membership with EE" then I get an email from iTunes saying:
"This email confirms your order of the following subscription with a free trial of 3 months. You are not charged for the free trial period, but when your 1 month subscription automatically renews on 16 April 2017 you will be charged £9.99 for the period."
I don't know how to have this rectified as I only signed up to use the ee 6 months free which states there would be a reminder towards the end of the 6 months but now it looks like I'll be automatically rolled into a paying subscription after 3 months which isn't fair.
Help would be appreciated.
Thanks in advance.
17-01-2017 10:11 AM
Good Morning @Shenks89
Welcome to the Community 🙂
When did you upgrade or join EE?
This looks like you have subscribed through Apple directly and not the EE process.
What handset are you using?
You must cancel your membership more than 24 hours before the renewal date or it might renew.
Here is the latest information from Apple Music Membership help and support pages.
How do I cancel my membership?
Cancelling your Apple Music membership is easy.
On iOS devices, simply open the Settings app. Tap iTunes & App Store, then tap your Apple ID at the top of the screen and choose View Apple ID.
You can now choose Subscriptions and update your membership.
On Mac and PC, you can access your account information in iTunes by choosing Account > View My Account.
Then click the Manage link next to Subscriptions in the Settings section.
From here you can update or cancel your membership.
17-01-2017 02:17 PM
I upgraded 13/01/2017. My handset is s5 currently but s7 edge is in box until my protective case is delivered.
I did follow the instructions from the texts on 150 accordingly and having checked my EE on the app it says the 6 months add on is active.
Are you saying I'll need to cancel my iTunes subscription and reapply for the 6 months trial? I ask because I read on ee that I can not cancel and rejoin the 6 months trial. Could you clarify what action I must take to use the trial.
17-01-2017 03:27 PM
18-01-2017 09:47 PM
19-01-2017 08:53 AM
by Carswell19 a week ago