12-10-2017 05:11 AM
@ahmeak You need to contact customer services todo this, if your already abroad you can login to your online account and wait for a live chat window to pop up you can use this to request roaming to be enabled on your account.
12-10-2017 09:20 AM
Good morning @ahmeak
Thank you for coming to see us in the EE community from abroad.
Apart from the phone problem you are having, I hope you are having a nice vacation.
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were not aware this needed to be done. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.
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