by gmconn Investigator
Investigator

i bought £5 of data then get charged £6.30 for this !!!! Not feckin happy

last month my data warning tells me I'm running out so I go and top up £5 to keep me online at the time then I find that this month I go from £7.50 a month to £13.63 for this month when I check my usage your charging me a further £6.80 for topping up my data what a feckin rip off this is I need my phone I rely on good service but to get ripped off for sustaining my level of usage then you charge me even more for doing this is scandalous one unhappy EE customer here I maybe better going back to my previous supplier where there was no charges there for adding on to an add on 

2 REPLIES 2
by Grand Master
Grand Master

Re: i bought £5 of data then get charged £6.30 for this !!!! Not feckin happy

Are you on contract or PAYG? If on contract, whereever you bought the data add-on was showing its price excluding VAT. I believe that's what happens on contract.

 

Which data add-on did you buy?

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by
EE Community Support Team

Re: i bought £5 of data then get charged £6.30 for this !!!! Not feckin happy

Hi @gmconn

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

If you can also let us know what data add-on you purchased? we will be able to get this looked into for you.

 

Leanne 🙂

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