Solved: bt sport app only casting sound to Apple TV (no picture)

siivion · ‎01-02-2019

I have just got the BT sport package through EE and the app works great on my phone and iPad, but when I try to cast it onto my Apple TV, only the sound plays, and the picture still stays on my phone

any help would be great, especially with the champions league starting again soon 👌🏻

Northerner · ‎02-02-2019

Hi @siivion

Have you followed the instructions here.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

Northerner · ‎02-02-2019

Hi @siivion

Have you followed the instructions here.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

Alex_S · ‎02-02-2019

Morning @siivion,

Welcome to the community 🙂

I hope you managed to get sorted last night so you could watch the match!

@Northerner has posted a great article to resolve the issue you were having.

Alex

Log into My EE

EE Help

bt sport app only casting sound to Apple TV (no picture)

Re: bt sport app only casting sound to Apple TV (no picture)

Re: bt sport app only casting sound to Apple TV (no picture)

Re: bt sport app only casting sound to Apple TV (no picture)

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