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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Orders

A place to ask questions about your orders from EE.

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Activity in Account

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Resolved! No suitable plans

I am now eligible to upgrade, however, when I use the app or online it says “sorry there are not suitable plans available for this device right now” on each phone I click on. Why is this? What do I need to do? 

Becca86 by • Visitor
  • 23 Views
  • 1 replies
  • 1 Helpful

NHS PERKS cannot revalidate

Hi I have tried to revalidate my EE Perks account and update my new NHS email, however, email domain not known. Is there a link to use my ID?thanks

Mich101 by • Visitor
  • 257 Views
  • 5 replies
  • 1 Helpful

Resolved! How to return

I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement. 

VIKTOR98 by • Visitor
  • 279 Views
  • 3 replies
  • 1 Helpful

Third party charges

Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can...

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

Apple TV 2 month charge

Hello. I had the 6 months free Apple TV that I then continued and the first bill is for 2 months worth £17.98 (2x £8.99) why is this ? 

Can never get in touch!!

Can someone please tell me how to get in touch I’ve been trying for 2 days now. I havnt got time to sit on the phone for hours to try get through.  Before was so much easier you could just click on chat and everything was sorted. you would think bein...

Gemsta by • Visitor
  • 18 Views
  • 0 replies
  • 0 Helpful
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