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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3764 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3275 Posts

Orders

A place to ask questions about your orders from EE.

4121 Posts

Activity in Account

Billing

Hi everyone wondering of I can get advise. I've got a gambling problem. And used my phone bill to depoist now I can't afford my phone bill but I want yo set up a payment plan so I can keep my services. I can't have my partner finding out help what ca...

Pending

I’ve been due 30 pound from yous since last Friday and it is still pending in my bank what is going on 

Steven152 by Investigator
  • 17 Views
  • 1 replies
  • 0 Helpful

EE NHS discount code not working

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.Every time I click on get new...

Frabbit1 by Explorer
  • 968 Views
  • 16 replies
  • 1 Helpful

EE App and paying bill

Hi,I just received a text that my bill is ready to pay, so i log on to the app and tells me what bill is.  So i press pay bill and takes me through to website, but when i get there is state 0.00 due.  This has happened since January which made one of...

shazzag by Visitor
  • 12 Views
  • 0 replies
  • 0 Helpful

50% Off Airtime Offer

Why is it that I can get the current 50% off Airtime offer when I go as a new customer. The offer clearly states that it is available for existing EE Mobile users as well, you just need to log in to get your upgrade and 50% off. And yet when I go to ...

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Refer a Friend

HiI just joined EE and in the welcome email (from noreply@ee.co.uk) there's a section that says: "THANKS FOR JOINING US. We’re so glad you’ve decided to become a customer. Now you can refer other people to join us and earn yourself, and them, a £25 A...

ADDONS PURCHASE ERROR - HELP!

ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.I get this error when I try to check my addons or buy a ...