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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3700 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3187 Posts

Orders

A place to ask questions about your orders from EE.

4065 Posts

Activity in Account

Top up not showing on account

I topped my phone up online this morning had the confirmation email but when I have gone to choose my “pack” it’s saying I haven’t got any money on the account. I have text AL and current balance is £0, I have checked my bank and the money has left m...

Jess021 by Investigator
  • 474 Views
  • 6 replies
  • 0 Helpful

My mobile anttena

Hi  I was out of England for about 1 year and I didn't use my SIM card and after I came back I saw that my SIM card was disconnected and I don't have an antenna and it can't be used What should I do now This number is important because I have account...

Can I get my old number back?

I had a problem with my ex but I'm paying more and they blocked my number even though I continued paying because I want to get my old number back, is it possible?

Payment not showing

This morning, I paid my bill via Apple Pay. It’s come out of my bank. But hasn’t shown online and it’s still asking me to pay my bill. But I can’t afford to pay it twice 

Link

I’m wondering I have a mobile phone on my ee account but I have broadband on another I want to link them together on 1 account but I can’t because when I try link mobile it says I can’t because I already have mobile on another account how can I link ...

delate my numbers

please remove two numbers that I do not use, the first one is smartwatch and the second number is from the tablet thank you and please provide feedback [Mod edit: Please do not post your contact details in this public forum. Thanks]

Resolved! PAYG Data Pack Cost for USA

HelloI am travelling to the USA next month and am trying to find out how much data will cost on my PAYG EE mobile. All I can find for data is that I must purchase a pack when I arrive but there is no price given. If it's going to be cheaper to use a ...

Mdcher by Investigator
  • 22 Views
  • 3 replies
  • 0 Helpful

EE Perk seems like a scam!

Just took out a new contract in store and was told once my phone arrived to log into EE perks to get my NHS discount added to the SIM card. Of course I can’t log in. Rang 150 to be told they’d log a complaint and to wait for an email back from them w...