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EE app and website

Support using EE to manage your account and check data on-the-go.

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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Orders

A place to ask questions about your orders from EE.

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Resolved! ADDONS PURCHASE ERROR - HELP!

ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.I get this error when I try to check my addons or buy a ...

Account Registration Verification Email

Hello...I've had an EE account for some time, but when I log in now, I'm prompted to verify my account by clicking a link in an email that never arrives. The correct email address is shown, but as the mail never arrives I can't complete the verificat...

Add ons

I have pay as you go mobile with EE.   Up until this month have always been able to buy add on minutes.  Keeps coming up with ERROR ADD ONS fixing this page.   I have plenty of credit.    Surely somebody at EE an sort this out.

Dianne71 by • Explorer
  • 26 Views
  • 4 replies
  • 1 Helpful

Cannot cancel contract

Hello,I cannot cancel my contract (which has now reached its end date). This is because my phone is broken so I cannot call EE. There is no live chat function available so this forum is my only resort, please advise what to do.Thanks

Data allowance unclear

Hello,Bought 1GB data (30 days) about a week ago and now EE says two different things:1) On my overview it says: No data left.2) On my add on packs, it says Add-ons You have 1 day left to use:  1GB Add-on (30 days), with all of the 1GB still availabl...

Kat136 by • Visitor
  • 22 Views
  • 2 replies
  • 0 Helpful

Issues with viewing my bills and payment

I recently upgraded and my bill is due, I can't currently view bills and payments. I am able to see my sim usage but not bills and payments, whether I click on the tab its coming up with an error message and same is happening when i go to my online a...

Billing

Hi everyone wondering of I can get advise. I've got a gambling problem. And used my phone bill to depoist now I can't afford my phone bill but I want yo set up a payment plan so I can keep my services. I can't have my partner finding out help what ca...

fayeray3 by • Explorer
  • 48 Views
  • 4 replies
  • 0 Helpful

EE App and paying bill

Hi,I just received a text that my bill is ready to pay, so i log on to the app and tells me what bill is.  So i press pay bill and takes me through to website, but when i get there is state 0.00 due.  This has happened since January which made one of...

shazzag by • Visitor
  • 22 Views
  • 1 replies
  • 0 Helpful
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